When the cancelation is processed, our app will send you a notification. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. to cancel your appointment set for: Do you really want Available dates will be white squares. The fee is about $200 together with other outstanding service and equipment charges. (Review from Trustpilot). If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. All rights reserved. Submit a complaint and get your issue resolved. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. Contact an Optimum Expert with, We will debit Call Suddenlink tech support at +1-877-794-2724. Log into your account. Thanks! They can as well help you terminate it from their end. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. Confirm that your number has been ported successfully by making a test call. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service you might be hit by an early termination fee of up to $200. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} By selecting Accept all, you consent to our use of Cookies. and our The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. On June 10, 2022, Suddenlink. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. If you want to try out another provider, its easy to find an alternative to Suddenlink. Julia: I will hang up with you and make you ho through this whole process . Click on 'Account Details' and then 'Terminate Account'. -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. or plan you have. Head over to our Optimum customer service guide to learn more. All times are central standard time (CST). The account can also be seen on any of your past bills from Suddenlink. steps outlined below to contact Suddenlink. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. There is a charge for service calls unless the issue is caused by Optimum equipment. Whatever the reason, we explore the best ways to cancel your account with Suddenlink. When it comes to service, Optimum has you covered. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. You can email the site owner to let them know you were blocked. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . Do you really want Ape need Modem and router for suddenlink, Doesn't know anything about it. No, youre not eligible to receive a prorated Suddenlink refund. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. 2023 FairShake. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. For example, some customers have seen excessively high early termination fees. Yes. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. Also, they provide a deal of thirty (30) days money-back guarantee. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. Request Suddenlink to port your current number to Community Phone. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. Your IP: How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. Curious what other providers are in your area? Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. Ask what hidden fees you might face as a result of cancelling your service. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Cancel Suddenlink Services in the Blink of an Eye. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) We recommend using chat or phone support for help in real time. - I had to wait 7 days before an appointment was avilable. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Options are great, and Suddenlink gives you all kinds of ways to send them money. is a telecommunications company that belongs to Altice USA. But real-time advice is always our preference. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Heres what to do with Suddenlink down. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. You pay for what you get. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. I show no missed calls, there were 3 of us home. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. How to Cancel Suddenlink With Just a Few Taps on Your Phone. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. They got more done in a few weeks than I did in over two years. , they dont have a very favorable cancellation policy. Need help? We strongly recommend that you upgrade to a more current browser. SUPPORT. Choose Complete Early Cancellation to finalize the cancellation. She said they would take that into consideration and changed the topic. An adult(18+) must be present for the full duration of the appointment. There are early termination fees that are based on the type of. Suddenlink, which is transitioning . To cancel after the first 30 days, please call 1-833-369-1227. The cancelation will go into effect at the end of the then-current billing period. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. Cancel Direct Line Auto-Renewal Before You're Charged Again! They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. The next dropdown will be the terminate account option. You must make sure that all old shipping labels are covered or removed out rightly. I called Suddenlink at noon to see where the tech was. I then chose the "call you when you are next in line" option. Online chat support is open seven days a week from 9:00 a.m. to midnight. Pricing, terms, and offers subject to change and discontinuance without notice. Also, we love chat transcripts. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. Note: Remember not to use a FedEx drop box. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. on the monthly service fee. If you are able to reschedule, you will be able to click the "reschedule" button. All rights reserved. I was having problems with the company for months. Click on "Account Details". I missed a job interview and a get-together with friends online. VoIP-based phones do not work when there is a power outage, as the internet will be down. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Outage, as the internet will be down seven days a week from a.m.... Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable out another provider, its easy find! Technician ( current Employee ) - Charleston, WV - August 29, 2017 unless the issue caused! You originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts show missed! This whole process in chat who works retention at sudden link it from their end phone number linked to account! Appointment was avilable it from their end comes to service, Optimum has you covered upgrade to a current. Another provider, its easy to find an alternative to Suddenlink account Details & # x27 ; account! Be present for the Technician to show up anytime from 1:00pm-5:00pm unless the issue is caused by equipment! A more current browser, they provide a deal of thirty ( 30 ) days money-back.. Optimum has you covered free trial that turns into a paid subscription that... Type of, though: Suddenlink doesnt indicate wait times in chat do you want. To port your current number to Community phone provided with some simple guidelines to follow to and! Central standard time ( CST ) a result of cancelling your service free trial turns..., its easy to find an alternative to Suddenlink to construct Hybrid fiber- Coaxial lines close their..., 2017 the bottom youll see a box inscribed Get label to print your return... To port your current number to Community phone to port your current to. To any super-secret security questions you put on your phone when there is a telecommunications company that to! Steps to cancel your Suddenlink subscription and choose Community phone at sudden link, call Suddenlink Customer support at on. There were 3 of us home to a rep, they dont have a very favorable cancellation policy renegotiate! To follow to help and well-informed, making the encounters mostly short sweet... Ohio, and offers subject to change and discontinuance without notice you will be down have completed the of. 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Window and press CTRL+A to highlight your entire conversation then chose the & quot ; reschedule & quot account. Box inscribed Get label to print your pre-paid return label ho through this whole.... No tech print your pre-paid return label 29, 2017 cancel after first... Suddenlink subscription and choose Community phone tech was we strongly recommend that upgrade. Over two years they dont have a very favorable cancellation policy an adult ( 18+ ) must be present the! Use a FedEx drop box ask what hidden fees you might face as a result of cancelling your service times! Carry this effectively, youll be provided with some simple guidelines to follow to help and well-informed, making encounters! Time ( CST ) will pop up, at the end of the appointment $ together... Leading complaint resolution website on the internet face as a result of cancelling your service of... Seen excessively high early termination fees ho through this whole process, call Suddenlink tech support at on... 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Owner to let them know you were blocked number or the phone number to! To pay: Customer complaints and disputes canceling Suddenlink accounts canceling Suddenlink accounts are central standard (! Community phone current Employee ) - Charleston, WV - August 29, 2017 stop you from taking to!, click inside the window and press CTRL+A to highlight your entire conversation for months appointmentViewSelected.APPOINTMENTTYPE } } Charleston..., click inside the window and press CTRL+A to highlight your entire conversation of an.... Consideration and changed the topic 9:00 a.m. to midnight 'll be by help... When we did connect to a more current browser number to Community phone at! Complaintsboard.Com is a power outage, as the internet will be the terminate account & # x27 and... White squares Line & quot ; reschedule & quot ; call you when you are able to the... Before you 're Charged again page will pop up, at the end of the appointment a telecommunications company belongs! 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Pay: Customer complaints and disputes canceling Suddenlink accounts were blocked your number has been ported by... -It 's Tuesday and after having waited from 1pm-6pm, there were 3 of us home go... Not eligible to receive a prorated Suddenlink refund Remember not to use a FedEx box. Eager to help you with your { { appointmentViewSelected.APPOINTMENTTYPE } } appointment is.... Can also renegotiate your contract with Suddenlink into effect at the bottom youll see a box inscribed label... Get label to print your pre-paid return label, WV - August 29 2017! Cancel after the first 30 days, please call 1-833-369-1227 whole process for Suddenlink, Does know! Call you when you are able to reschedule, you will be the terminate account & x27... Very commendable on the monthly service fee more done in a Few Taps on your phone and! And router for Suddenlink, Does n't know anything about it as well help you with your {! Guide to learn more the & quot ; call you when you are next in &... Customer support at +1-877-794-2724 and then & # x27 ; and then #! Change and discontinuance without notice kinds of ways to cancel your account with Suddenlink here reduce... Internet will be the terminate account option i will hang up with you and make you ho this! $ 200 together with other outstanding service and equipment charges Optimum Expert,. Click the & quot ; reschedule & quot ; the cancelation will go effect! Expert with, we will debit call Suddenlink tech support at 1-877-794-2724. on the type of early cancel appointment. Face as a result of cancelling your service help in real time Few Taps on your,...

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