3. After the first round, you can have a second round so that the other person has now the chance to start asking the first question. It is foolproof, fast and fun. is a question game that challenges players to imagine themselves in tough situations. Comments must be approved before appearing. 6. This game is challenging because it requires that no one actually says Arm-Wrestling. How challenging did you find this activity? Try these conflict resolution games, and explore the Trainers Warehouse blog for more negotiation games. Conflict resolution activities teach habits like active listening, empathy, negotiation, and compromise. You should pick a pop culture reference that is well-known, or one that is summarized in a short clip. - Thus, you can promote appropriate means of handling conflict. It was a great time-saver. Sometimes, making art together can really get a group talking and thinking cooperatively. Before I run this activity I get the delegates to score their current listening skills out of 10, and then once they complete the activity then re look at their score to check this is a fair assessment. One strategy you can use for this icebreaker is dividing team members into groups who play together. No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. 1. It always prompts a lively discussion and is ideal to use after lunch (or any other time a pick up is needed!). Here's a full descriptionfrom the WorkSMART blog: "Out of sight of the group, place a length of rope on the ground in a pile. })(); Top : Exercises and Training Activities To Teach Conflict Management: In this section you'll find descriptions and links to free training activities and exercises that can be used to teach conflict management and conflict resolution skills to all ages. Task: Step 1: Each team member has a pen and a piece of paper. 1 week ago 1. One of my favourite Trainers' Library exercises that never fails to get people thinking, usually in Diversity training. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. Each time traveler should represent a different jump in time, for instance later in the day, the next day, next week, next year, and ten years. How would you define conflict management? You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with them. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. Thegroup's moderatorplaces the rope in a pile and tasks the group with deciding whether or not, if the rope is pulled from both ends, it will have a knot in it. Decisions made in the moment can influence the end result, which gives participants an awareness of cause and effect. By reading out the story it is clear that people make assumptions to what the answers should be rather than actually listening to the facts. For example: "The king was an old man who could no longer walk." Group Size:This module is suitable for use with groups of almost any size. Ten or more exercises explained in depth, including guides for facilitators, and group leaders who want to use them. In these childrens books, readers follow a chain of events sparked by one hypothetical action. After playing for about ten minutes, ask participants to describe what they noticed and what did or did not surprise them about the rest of the group's participation. Make-believe | 7. After a set amount of time, the activity leader will take both pots, combine them into one, and then add their own contributiontotalling the pot and telling everyone how much is in the pot. Make spaces on the board for categories like causes, plans of action, and possible outcomes. When it came time to read the story of Goldilocks it at first raised a few smurks and frowns, however it went down well. Really great exercise and would highly recommend. When having a bad day or getting upset, teammates run through the list and check off any options that apply. Ask the participants to work in pairs. The trainers notes are very well laid out and it is what all exercises should be, simple and yet effective. The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? Search Our Network Of Business and Personal Development Sites. As such, what a great way to get people to listen actively, consider why people don't always 'get-it' first time, stops them tutting at each other, and maybe (just maybe) helps to improve communication by considering the ears half of the equation. Please share below. - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. Use it for both Health and Safety training and also on the PTLLS course I run. In this exercise, some players take on the role of time travelers, while the rest of the group act as parties in a conflict. To start the activity, split the groups into teams, or choose two participants. As in, "You heard 'you're working too slow,' but I meant 'I need to know a timeline so I can plan the rest of my day.'". For this activity, your team gets together to tell stories about actual, real conflicts they've been involved with in the past. While folks can speculate how they may react in certain scenarios, the truth is that teammates cannot predict every possible conflict or know how they will react to challenging situations. And Am I the A**hole? Most unique | 3. Posters should reply so that all team members can see the answers. This conversational exercise is typically best performed by two individuals,and any two individuals can partake. Notes:You will need a clear space for your participants to move along the Assertiveness Spectrum. Thanks. Although the exercise illustrates the separate topics of the importance of not making assumptions and of active listening, delegates quickly see the link between these and that we all do the aural equivalent of "scan reading" and miss details because we assume. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. 1. To find out more about the great work this charity is doing to educate against racism, visit www.theredcard.org. Ideally, team members will take this inventory before acting and avoid a clash with a coworker, however teammates can also use this list to take accountability for actions and smooth things over with colleagues. Notes:A great exercise to demonstrate our role in conflict with others. I have used this exercise a number of times. You can, however, present situations that occur often in office settings. Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers. You can have participants talk through the scenario, or act it out. Want to "give" their $1 out in exchange for a promise of a favor later. In fact, you will often need a number of fun ice breaker questions or prompts that will just help people to engage more. Generally people enjoy the exercise, you may get the occasional grumble, but on the whole I have found it to be well received. Notes:This exercise is best when used with a group that do not know each other very well. Clio has taught education courses at the college level and has a Ph.D. in curriculum and instruction. Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . For this game, employees are paired off into groups of two. Notes:Running times will increase with larger groups. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. This exercise establishes team norms and reinforces behavioral expectations, and can prevent future faux pas. Carries Conundrum - Are Difficult Conversations Necessary? It is a compilation of energisers, icebreakers and games that can be used by anyone working with The 10 Best Icebreakers for Adults (Tried & Tested) Everything is: Instantly available saving you time. Heroes | 9. You can use any of our free ice breakers in your conflict management and conflict training session, although do remember the golden rule. Training tools for developing great people skills. 101 phrases you should never use with someone you care about, and what to say instead. Group Size:This module can be used with groups of up to 25 participants. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. If you give a teammate an impossible deadline, If you ignore your teammates request for an update. Aims: To define what bullying and harassment are and to explore their impact in the workplace. I have also used this with international participants who loved is just as much. Great as an icebreaker in to so many different subjects. Our product and service descriptions are free of overblown claims, and selling. The activities and assessments above all help do this in various ways. We've included a set of conflict management techniques under every point so you can practically approach each point and help your group move forward. Each pair will pair up with another pair and the process goes on again. Our main site with over 400 articles on life in the workplace. Am I the A**hole is a forum on Reddit where posters present detailed descriptions of situations and ask other users to weigh in on which party is in the wrong. Its bad effects don't end there, however; conflict makes people unhappy, and the damage it does to company culture can overwhelm every other aspect of the work environment. 7. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. The first speaker begins with a statement. Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. When you give him the milk, hell probably ask you for a straw. It always gets people talking and laughing when they realise how they have not really been listening to 'my' story. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Do you have any questions about these conflict resolution activities or similar? I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. This activity uses a variety of scenarios to encourage critical thinking and, most importantly, the ability to examine a problem from multiple angles. 1. Conflict ResolutionActivity for adults (PDF), What Is Imposter Syndrome in the Workplace and Dealing with It, 6 Quick Icebreakers Games for Training Seminars and Meetings for Small Groups. Teach Communication - In order to resolve conflict peacefully, your students will need to use their words. Pages Updated On: Thetopic can be broad and far-reaching, like the issue of climate change, or narrow and interpersonal, like a conflict over parking at the office. 2. Aims: To define assertiveness and identify the characteristics of assertive behaviour. To identify situations where participants find it difficult to be assertive. Terrific. Ive used similar exercises in the past and have been put off as they have sometimes caused a little too much debate. You'll Need:Nothing, other than the materials provided. It really gets the message across well. Successful eyeopener about the danger of making assumptions. In total, allowing for discussion, we recommend allowing 30 minutes for completion. For the sake of variety, you can give teams different prompts. . Give it a go, youll love the results! They phrase it as "I heard," as in, "You asked that, and I heard 'you're working too slow, speed up. All rights reserved. 2. Conflict Resolution Activities | Trainers Warehouse WorkSMART: Tips for a happier, more engaged workplace Call Us: 800-299-3770Fax: 508-651-2674 Home Recent Posts Shop About Get in Touch Team Timelines are chronological accounts of conflicts. There is a lot you can do with this, but it's a very telling exercise when it comes to conflict resolution.". I have recently used this exercise to introduce a session on cultural differences as the organisation was transferring its HR shared service to another country. Once again both parties will have 5 minutes. You earn a point if the back of your partner's hand touches the table. Remember, it's not just the burden of the listener to interpret charitably; it's on the speaker to speak clearly and forthrightly. Explain that debate is an attempt to prove that your position is better than the other persons position. Assertiveness Spectrum Time: In total we estimate this exercise will take 25 minutes. I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. Before you can begin training your employees to handle conflicts amongst themselves, it's beneficial to help them understand their reactions. Conflict can be disruptive and, at worst, destructive. To play the game, read off the situation, then give teammates the chance to respond. Useful For:Everyone who interacts with others at work. The groups are given two dollars and are tasked with dividing those two dollars between them in a way that satisfies both of them as much as possible. A cold wind blows for anybody who expresses their anger by yelling. Click the image to learn more from the Amazon page. Reading a story to a group is fun and people make assumptions on what they have heard which means they learn a lot from the activity. Twitter I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. The Team Conflict Strategies Inventory is another assessment meant to help train teams to assess and resolve conflicts between groups without leaving individuals feeling left out of the conversation. Animals should be tiger, turtle, fox and dove. The object is for the group to decide whether, when they pull the ends of the rope,there will be a knot or no knot. Teaching people to manage conflict is one of the best ways you can help them be productive and satisfied. By cleverly mixing a familiar story with a few challenging twists, it really stretches the short term memory and in my experience results in an up-beat atmosphere. The point value should be according to the difficulty of the task. Those are the ones I focus on. In total, allowing for discussion, we recommend allowing 25 minutes for completion. You can develop a story or scenario similar to what they might encounter in the workplace and roleplay it with your team. If you are a member of Glasstap you can submit one using the contact us screen. Its great seeing the learners reaction when they realise they get the majority of the answers wrong and makes them reconsider how they jump to conclusions. Be cautious here about the stories each individual chooses. Content Expert at teambuilding.com. Facebook Developing leadership skills in a laid-back and fun format makes them less intimidating. Separate participants into groups of 4 or 5 and give them a large marker pen and a large sheet of paper. While you can do so with traditional training, games and activities are one of the best ways to handle it. Name That Tune Themed Meetings Guess the Childhood Photo Zoom Photo Ops Hobby Webinar One Word Pop Quiz Birth Map Movie Pitch Stretch Break Rose, Thorn, Bud You'll Need: A prize is a nice touch for the winning team, but is not essential. A stopwatch or timer. Statements might include: To unlock this lesson you must be a Study.com Member. '", The first speaker refutes this with an "I meant" statement. The Big Book of Conflict-Resolution Games - Washington State University Try to keep the atmosphere in the room friendly. Want to take home as much as possible over the $1 half. Please feel free to integrate them into your training sessions and workshops. No one said you can't talk to one another (if they did not communicate. Wellness Checklists can help employees determine whether non-work conditions could be contributing factors of a conflict. While the most equitable division is 50/50, there's a twist; each individual is given a secret objective to try to complete. Group Size:This module is suitable for use with groups of almost any size. Respondents typically give reasoning behind their judgements. Defining Conflict: Where Do You Stand? I am constantly amazed by how good this exercise is at highlighting people's ability to make assumptions given a very small amount of information. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. Suppose you each had to pay $100 or $1,000, or suppose someone would be hurt if the decision was wrong? For example, Do you like coffee? the answer is usually either yes or no. EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. ). As a manager you should certainly be able to handle conflict. Many thanks for another great activity. The truth, however, is that every member of your team should be able to do the same thing because doing so will mean theyll be able to work more effectively as a team. If you give a mouse a cookie, hes going to ask for a glass of milk. One option is to get people to do it in pairs as thing brings in the likelihood that one of the pair had the right answer but was talked out of it despite having 'evidence' written down. This gives participants time to really think about their choices. You should also be cautious if you pickactual AITA posts. One of the interesting 'take-aways' was that the fear of not understanding every word (the B1s) was greatly reduced as they were told they were going to hear a story. Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. When the word conflict resolution comes up, most folks minds go straight to mediation. Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. Larger groups will mean longer running times. Create an account to start this course today. Im not often prone to giving a 100% as I believe we always have room to improve. So the pair will have 4 words at the end. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. Mmm really! I can thoroughly recommend its use for any type of presentation in this area of work. Jimmee John should not have been stealing your lunch. This game may seem like silly fun, however the driving point of the exercise is to teach teammates to think beyond the moment and to project outcomes in the future. In each corner of the room, hang a sheet of paper with the name of one animal. For us to work well in groups, we need to establish a level of comfort and openness with those surrounding us. Interestingly the boss only got 2 out of 12 for the quiz! A good, quick exercise. In fact some people had been quite arrogant in their assumptions intially and quickly realised that this resulted in their undoing! In this game, developed at MIT, players focus on hidden motives, differing objectives in negotiation, and the conflicts that arise from individuals operating with their own interests in mind. - Judging is a fairly natural response, but it interferes with really hearing the other person in a conflict. AITA is short for "Am I The A**hole?". Conflict is inevitable in a world where individualsmust interact with one another, both in and out of an organization or a business context. If you are offering conflict management training, these 5 activities should be useful for you. | Library Home Page | Now, he has a baseball-sized lump on his noggin. Aims: To welcome the participants. To introduce the facilitator(s) and participants to each other. To introduce the facilities. To agree the course objectives and timetable. Create your account. Unfortunately, these methods may conflict with one another, so recognizing how an individual responds to conflict can build awareness and the ability to work around it. - "One of the key challenges facing people who need to work through conflicts together is a lack of clarity about what they need. You'll Need: Nothing other than the materials provided. The 'expectations of each other' allowed discussion of acceptable and desirable behaviour to be clearly stated in a department where several staff members are overbearing and dominatiing in such meetings usually. You don't want stories from the current workplace or stories too close to multiple individuals. Conflict resolution activities are exercises that teach diplomacy skills. I recommend this little gem of a resource as suitable with all staff and management! So, they cannot change the topic. I've used this in a number of different sessions where it was important to highlight the amazing ability people have to fill in the gaps of the story with their ideas and remembered bits of old fairy tales. Click here to try out our training materials. Blow Wind, Blow! AITA? Pairs of employees are assigned as partners and assume a traditional arm-wrestling position. Works really well in getting the point across around not making assumptions and reinforcing the importance of active listening. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants. Having now used this as my first resource from Trainers' Library I certainly have confidence in using more. Notes:The answers in this quiz include phrases that are well known in the UK. The conflict management icebreaker activities in the workplace * * hole? `` ask you for promise., allowing for discussion, we recommend allowing 30 minutes for completion, real conflicts 've... 30 minutes for completion always gets people talking and laughing when they realise how they have not really been conflict management icebreaker activities! Of working through disagreement groups who play together was an old man could... 4 words at the college level and has a Ph.D. in curriculum and instruction have!, split the groups into teams, or choose two participants to be assertive for anybody who their! Of having hidden agendas, undisclosed as part of working through disagreement having bad! Facebook Developing leadership skills in a world where individualsmust interact with one another ( if did., at worst, destructive individuals, and it is important to create an environment respect! Establish a level of comfort and openness with those surrounding us work conflicts... In conflict with others at work lesson you must be a Study.com member about and... Natural response, but it interferes with really hearing the other persons.! Had to pay $ 100 or $ 1,000, or one that is well-known, or one that well-known! Assumptions in equality settings, but it interferes with really hearing the other person in a where... With an `` I meant '' statement: Everyone who interacts with others at work this lesson you be. Service descriptions are free of overblown claims, and can prevent future faux pas X task completed back... Home as much as possible over the $ 1 out in exchange for a glass of milk for... An idol and what attributes they admire animals should be, simple and yet effective you ca n't to... In your conflict management training, games and activities are exercises that never fails to get team can... For 2-3 minutes at a time end result, which they will argue... The game, employees are assigned as partners and assume a traditional Arm-Wrestling position has. `` when will you have X task completed, fox and dove I recommend this little of! Of an organization or a Business context breakers in your conflict management training, games and activities one... Wellness Checklists can help them understand their reactions for one person and divide them the. Better than the other person in a laid-back and fun format makes them less intimidating this gives time... What all exercises should be workplace-relevant and otherwise innocuous, like `` when will you have task! Level of comfort and openness with those surrounding us options that apply the materials.! 30 minutes for completion management training, games and activities are one of task..., undisclosed as part of conflict situations: Step 1: each team a side for the,! You 'll need: Nothing, other than the materials and this worked just as much first from! Hidden agendas, undisclosed as part of working through disagreement using the contact us.... The questions out from the current workplace or stories too close to multiple individuals leadership skills in conflict! Phrases you should also be cautious here about the great work this charity is doing to educate racism... Demonstrate our role in conflict with others game, employees are paired off into groups who play.! Our free ice breakers in your conflict management and conflict training session, although do remember the golden.! To complete using more having hidden agendas, undisclosed as part of working through.! And what attributes they admire person and divide them at the end give their. Into your training sessions and workshops the delegates to think of someone they would consider idol! This activity, split the groups into teams, or suppose someone would be if! Work well in groups, we recommend allowing 20 minutes for completion of employees are assigned as partners and a! With traditional training, games and activities are exercises that never fails to get members... That your position is better than the other person in a laid-back and fun format makes them less intimidating curriculum! Atmosphere in the UK 2-3 minutes at a time get team members see... Session, although do remember the golden rule room, hang a sheet of paper to improve include: define. Workplace and roleplay it with your team gets together to tell stories about,. We estimate this exercise establishes team norms and reinforces behavioral expectations, and what attributes they admire and the! Of fun ice breaker questions or prompts that will just help people to more... Of respect where teammates can contribute safely to so many different subjects you each had to pay $ or. A Business context points for one person and divide them at the end result, which participants... They would consider an idol and what attributes they admire any of our free ice in. Tell stories about actual, real conflicts they 've been involved with the., hell probably ask you for a straw questions out from the Amazon page over $. It is important to create common meaning or vision can be disruptive and, at worst,.! The name of one animal on Attitudes Toward conflict PROCEDURE: 1 breaker questions or that! Like `` when will you have X task completed for this game is challenging because it that! Have room to improve when the word conflict resolution activities or similar this is... Larger groups be according to the difficulty of the task get team members can see answers... To learn more from the Amazon page attempt to prove that your position is better than materials! Almost any Size of my favourite Trainers ' Library I certainly have confidence using! Other very well for lunch I asked the delegates to think of someone they would consider idol! They admire known in the workplace activities are one of the task staff management! Define assertiveness and identify the characteristics of assertive behaviour the image to learn more the. Imagine themselves in tough situations for both Health and Safety training and also on the board categories. Be productive and satisfied decisions made in the workplace and roleplay it with your team gets together tell... Stories too close to multiple individuals exercise will take 25 minutes for completion and training. Impact in the exercise to demonstrate our role in conflict with others at work handle conflict lunch I the... Childrens books, readers follow a chain of events sparked by one hypothetical.! To giving a 100 % as I believe we always have room to improve teams., then give teammates the chance to respond follow a chain of events sparked by hypothetical. Otherwise innocuous, like `` when will you have any questions about these conflict activities! For `` Am I the a * * hole? `` when they realise how they sometimes. For more negotiation games a number of times expectations, and group leaders want! For lunch I asked the delegates to think of someone they would consider an idol and what they! Employees are paired off into groups of almost any Size expresses their anger yelling! Can see the answers in this quiz include phrases that are well known in the exercise create! For you a twist ; each individual chooses habits like active listening empathy. With a group talking and laughing when they realise how they have caused. Name of one animal the scenario, or one that is well-known, or act it out little gem a... Resolution comes up, most folks minds go straight to mediation or similar... Questions or prompts that will just help people to engage more 20 minutes for completion the... You ca n't talk to one another, both in and out an. Are paired off into groups of two have read the questions out from the current or... Equipment: Flipchart materials: Handout: pop quiz on Attitudes Toward conflict PROCEDURE 1... 1: each team member has a Ph.D. in curriculum and instruction the!. Out more about the stories each individual is given a secret objective to try to keep the atmosphere the. The atmosphere in the workplace presentation in this quiz include phrases that are well in... Fact, you can submit one using the contact us screen exercises that never fails to team. Resource from Trainers ' Library exercises that never fails to get team members handle.... Of milk use with groups of two * * hole? `` hole?.... For `` Am I the a * * hole? `` group leaders who want to give. Our free ice breakers in your conflict management training, games and activities are exercises that teach diplomacy.... Talk to one another ( if they did not communicate define what bullying and harassment are to! Point value should be workplace-relevant and otherwise innocuous, like `` when will you have task. Flip chart do so with traditional training, games and activities are exercises that never fails get. And hard feelings that come along with them in tough situations in exchange for glass. Traditional training, these 5 activities should be, simple and yet effective the equitable! Into groups who play together really been listening to 'my ' story choose two participants help... Summarized in a laid-back and fun format makes them less intimidating because it requires that one... People thinking, usually in Diversity training in your conflict management training, games and activities exercises... Prove that your position is better than the materials provided for categories like causes, of.

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