(e) We may stop providing the T-Flow Scheme at any time. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. . 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Please call 0151 330 1000 to check. merseytravel fast tag login Noend Tatical Documentao para posse e porte de arma de fogo. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Find your ticket when you answer a few questions about you and your journey, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. I no longer need my ticket can I have arefund ? They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. 02. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. Acceptance of your proof of age is at the sole discretion of the bus operator. If the tag credit is exhausted alternative payment will be required at the full cash toll fare. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline(you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. 10.4 Trio Adult and Young Person Term Time Tickets may be renewed before the start of term time. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Railpasses are not eligible for replacement if they are lost or stolen. There is no activation fee applicable for a replacement Apprentice Travelcard. Find your ticket when you answer a few questions about you and your journey, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Solo Ticket has been added or is to be added to. The reasons are: (i) we have told you about an upcoming change to the services or these terms which you do not agree to; (ii) there may be significantly delays because of events outside our control; (iii) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or, (iv) you have a legal right to end the contract because of something we have done wrong, (c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. We are sorry for any inconvenience caused. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. There is also a booklet for young people (aged 5 - 18) tickets. 4. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. For Mersey Ferries a separate boarding pass must be obtained on production of your Saveaway Ticket. Merseytravel reserves the right to refuse any incomplete Application. Keep your receipt or email confirmation as proof of purchase. This booklet tells you about the options for adults aged 19 and over. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. The MetroSmart website will only show your online ticket purchases. The term dates for term time Tickets can be found here. 8. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. 5. Any refund in accordance with this clause 8.4 shall be processed by us provided that:8.4.1 the partially used Trio Ticket is surrendered; 8.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. The User shall not sell, tamper with or wilfully damage the Fast Tag. *To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Saveaway or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; (b) If you have any questions or complaints about the Mersey Tunnels Concessionary travel T-FLOW scheme please contact us. You must provide your smartcard and the receipt or email confirmation for that ticket. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used.7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. Please enter your details to register for a Metrosmart account. That means you could save hundreds of pounds*. Payment(a) The Account Holder can make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website or by setting up a monthly Direct Debit for additional journeys in addition to the concessionary journeys. The two cards work in exactly the same way they just look different. There is a 1 activation charge when you buy your new MetroCard. Privacy PolicyThe personal data you provide us in relation to the My Tickets and on the Merseytravel Website is subject to our Privacy Policy. Saveaways are one-day tickets for off peak-travel. Lost/Stolen Solo Tickets 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. (f) The User shall ensure that the T-FLOW concession is not used fraudulently or illegally, or for any fraudulent or illegal purposes. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. Your ticket will becheckedand the refund calculated. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. You should receive your ticket within seven days. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. Merseytravel Trio Tickets Terms and Conditions of Use. What if I lose my smart Solo Term Time Ticket or it is stolen? (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. Google Pay, Apple Pay. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Solo tickets are valid across Merseyside. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? We will write to you to let you know that we are going to stop providing the Fast Tag scheme. The pass is valid until midnight on the date shown on the front of the card. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 13.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 7. You can also check the status of your ticket here to make sure that it has not expired. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). Anytime Single / Return Tickets. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Itsassimple as that. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. 8.4 In serious or repeat cases of Saveaway Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. You can now buy a 1 day, 3 day or weekly ticket. EN. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Merseytravel's Tickets for Young People Aged 5; 2018 Great Britain National Rail Passenger Operators; Arriva Trains Wales 60Th SA; Compliance with Condition 4 of the Passenger; Wales Route Specification; Wirral Line Cover - Jun 2017 Rail Covers 31/05/2017 15:15 Page 1 You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. We are sorry for any inconvenience caused. 10.4 Refunds for partially used Railpasses are calculated on a pro rata basis, taking in to account the amount of the Railpass used. The Railpass Application Form can be downloaded from the Merseytravel Website. You can use weekly, monthly or annual tickets at any time, on any day. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 23 March 2021. services (see note 1 below) in the area you have. only. Proceed to "Secure Checkout" to pay by debit or credit card. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. We are unable to issue cash or cheque refunds. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. Refunds will be made by BACs payment, direct to your nominated bank account. 3.2 Your My Ticket is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 Private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses outside the designated ticket boundary to Cheshire, Greater Manchester or Lancashire, that part of your journey is not covered by the My Ticket and you will be subject to additional fares from the point you leave the ticketed area to your final destination. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. Don't let them take you for a ride. You can combine different types of season tickets for journeys through different areas or zones. By purchasing and using a Railpass you accept these Terms. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until the card expires, at which point it will be replaced with a new MetroCard. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Simply click the Register button on the home page and follow the 2-step registration process. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Nothing in these Terms will affect these legal rights. ticket and to agree the associated annual pricing strategy for all Solo Season tickets for the remainder of 2017. Solo tickets. 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. This fee is to cover the card production and distribution costs. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Any use of the Railpass by anyone other than the Ticketholder shall constitute a misuse of the Railpass and is subject to any sanctions referred to in clause 8 below. This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. You can buy a Solo ticket for a week, a month, a year or a term. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Who should I contact with any queries? Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. 4. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Fast Tags are supplied for domestic and private use and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We are sorry for any inconvenience caused. 9. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. Click on Account Details to do this. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if somepartof the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. You should receive your ticket within seven days. to see the other options available. We aim to have normal service resumed as swiftly as possible. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. 6. We will refund a Term Time Ticket in line with our refund policy. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. Annual pricing strategy for all Solo season Tickets for journeys through different areas or.... To our privacy Policy direct to your nominated bank account the bus operator 4-step process, select your ticket. 23 March 2021. services ( see note 1 below ) in the area you have have correct. 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