Cox has a recording style for everyone. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Apparenly their box is garbage and their service is worse. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Click OK. Use the down arrow button to set Power Preferences. Nothing changes. In the Contour app, click Settings and open Parental Controls. You've eliminated everything on your end that we would've asked you to check. Ensure that the remote batteries arent dead. If you recently had to switch to digital, you probably have a few of these. . Technology No joy. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. Stay safe. I've checked all the connections, and they're fine. I have used the new X1 box they sent me no Joy and the old one no Joy. The pain is real and so is the issue. You simply have to wait for Cox to resolve the situation. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. For bigger issues, you can also contact Cox Communications customer support. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Restart from Device Settings. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. I figured that if the cable at the street was out, I would not get Internet. Again, Internet and phone works great but no TV. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Perhaps, AT&T would even help me pay my penalty for cancelling. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. But keep in mind that thisll wipe any saved network settings. Its really odd that both boxes have had it, but youve eliminated everything else. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Press the Xfinity button. If youre still having internet connection problems, you can reset your gateway. Stay updated on the latest products and services anytime anywhere. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Did they ever solve your problem? Thanks so much@CCAndrew. If its going extremely slow, you have a problem. The Cable Modem is on the port labeled VoIP out. Youll be able to see a welcome screen. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Itll be a single pinhole near the power cord. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Still no Joy. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Those have even more problems because they overheat. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Bienvenido. Press the right arrow once and then the down arrow once and press Select. Powered off, restarted, still on the "Welcome. Bienvenue." . The first box last week was bad & would not activate. I'd be happy to get a new box shipped to you. Learn how to set, access and manage your DVR recordings. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. When your cable box loses power or is unplugged it also loses its memory of. You can also download the app from the official website of Cox. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. It pretty much points the cause being the amp itself. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Heres what you need to do to figure out and fix slow Cox internet. Have you found a solution. I also had my landline stop working. If you dont want to wait for a technician you can always take. So dont immediately try your phone, internet, or TV. I so appreciate your time in helping me with this issue. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Software If Cox is experiencing a total outage theres nothing we can do to fix it. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Thanks for any ideas. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. the TV Screen goes blank, so I have to click play for picture to return. To send a private message, click on "ComcastChe" and then click send a message. Check if the outlet that youre using is working. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. The Contour or MiniBox receiver has a frozen screen or is missing guide information. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Sanyo, about four or - Answered by a verified TV Technician . If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Privacy Policy. This can fix most slowdowns. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Learn How to Use the Contour 1 Remote Control. Wait for 10 seconds until the gateways front panel flashes. Wait until all the lights are off. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. You must unplug it long enough for that battery to drain also. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. You can try restarting it and see if that fixes the issue. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Is the local Xfinity store nearby? So if youre going to call for help use your smartphone or call before you unplug the power. Read: How to Cut the Cord, Ditch Cable & Save Money. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Unplug it and reboot the device. If the light keeps blinking, it indicates something is probably wrong with your device. On the Comspcope, I have the TVs connected to 4, 8, and 6. I am not sure how to interpret the cable signals. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Contacted Comcast and went through the entire process again. Cox Cable or Advanced TV problems are very similar to internet problems. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Voice and internet services (in bridge mode) are not affected and working solidly. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Otherwise, reach out to Cox for help. Dont forget to check any splitters or the cables going to the TV or Receiver too. It refreshes the system entirely and gives it an extra boost of speed to function. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. That would be great@CCAndrew. The Internet is working perfectly. If you are able to escilate this, that would be awesome. Bienvenido. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. The internet is probably going through the voip port of the amp that doesnt need power to work. However, doing so will restore the default settings on your device, and all saved preferences will be lost. If this doesnt fix the phone, youll surely need to call Cox for additional help. Technology, Apple Software Click OK. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. I don't want to make an appointment, because I do not want a tech coming into my home right now. Once they do that, Internet service is restored. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Then, follow the remaining steps listed above. The new box gets past "boot" but displays "1Pst" message". I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. - guess it is back to watching nexflix, the internet does work. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Bienvenue" loop. Use the left and right buttons in the remote to get to Settings. Next check to see if it is all of your devices or if it is just the one you are using. Wait for about 60-90 seconds before plugging it back inside. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Grand Master. Its just basic cable programming, plus some extras. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). A factory reset might be the right solution in your case. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Then, plug it back in. Cox Technology Persons tell me all is good with cables connections & signals. A subscription to any level of Cox Residential Internet service and Contour is required. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Other tv's in the house are working fine. I just did that today as it was connected to one of the TV ports. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier.

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