Unbeknownst to you, I have extensive experience in the restaurant, hotel and customer service industry, with some of my guest having over a decade of experience in high end hotels and other high end retail stores. get to come as often as we would like. This website uses cookies so that we can provide you with the best user experience possible. Definitely a return visit is required!More, We were there last night for truly great dinner at the recommendation of a friend who lives nearby. We know how to treat guests and your establishment definitely does not. The staff are very friendly which is always a plus. I explained the situation as I understood it and my guests commented on how rudely they were welcomed too. Dunfermline. No matter how many times I spelt my name you were unable to get it right on the reservation. 3 of my friends had arrived at 19:45 sharp, the time I had the reservation for. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! The food wasn't so appetising with such distasteful service. Tripadvisor performs checks on reviews. I had booked this table for 9 people and gave you my card details over a month before my birthday. I'm so shocked by your lack of tact and professionalism. Does this restaurant offer table service? Love eating at this restaurant., as the food is always amazing. How dare you! I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! Apr 2022 - Present11 months. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Location and contact. Staff all friendly and food was fantastic. How many seasons did Jack O'Brien play? I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." Please do better next time.More, The food was excellent, came in good time and well presented. We left hungry and angry as it is rudewill find somewhere else I am sure! We had to ask. My three final guests rushed in about 15 minutes late (at most). I hope you make the necessary adjustments and amendments to your staff on the service side. But the food is good! Jack O'Brien was 5-10 (178 cm) tall. Was told no as thatMore, We ate here several weeks ago while on vacation. We had to ask. Second visit here last night and it was fantastic. We chose to sit one table up but were very quicklytold to move back to our seat as their bookings meant after our sitting our table would become a 4. We also found the staff very professional and knowledgeable. Gotta say this is a true gem, in a town that needs more of. Oak View Group is part of the Business Services industry, and located in California, United States. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. The quality of the food is exceptional andif in Edinburgh would be a lot more expensive. Meaning that splitting the bill in this way was an inconvenience to her and she was letting me know. And got to say Jack Obryans was just delicious! We also found the staff very professional and knowledgeable. Book ahead as there's limited space inside. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Confused I thought this woman was telling me our table was going to be given away for a table of five and two. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. Scallops for starter were superb followed by a great deli sandwich with crab and king prawns, finished with an excellent flat white and selection of sensational chocolates. Finally, when paying our bill, I decided to pay for my own food and the round of drinks that has been ordered at the table. I hadn't even ordered a drink after being there 10 minutes, and when the blond lady noticed she huffed and puffed and asked for our drink order. Staff were attentive, polite and friendly. Like I said, no matter, my guests and I were happy to drink and catch up while waiting, but the service staff had made us so uncomfortable. Please enable Strictly Necessary Cookies first so that we can save your preferences. Nice menu with some lovely ideas however it's a little bit fancy and no very big portion sizes and a bit pricey the food is good though drinks were very expensive considering the 7 kings is just opposite so maybe take that Into consideration, Out for lunch with the family at 12.00 first customers through the door . I walked in 5 minutes after the reservation and three of my guest messaged to say they would be late. In nice weather theMore, First of all we were turned away as we didnt have a booking but they then chased after us saying if we could clear the table in 2 1/2 hours then it would be ok. It was just poor service. Some clients like delicious michelada, martinis or ale at Jack 'O' Bryan's. Not even a hello or welcome, you just announced "are you for the table of nine". Mostly good service. And got to say Jack Obryans was just delicious! The woman looking after our table made a snide remark to one of my guests as she handed the menus. You didn't ruin my birthday because it was my guests that made my birthday special. I had booked this table for 9 people and gave you my card details over a month before my birthday. If the food wasn't so good, no none would dine here. No complaints there at all. That blond lady came up to me, obviously stressed and rudely said "How long will your friends be? Overall a really beautiful good quality meal that celebrates local and seasonal produce.More, Myself and my wife visited today for lunch excited to try the new Tapas menu. That blond lady came up to me, obviously stressed and rudely said "How long will your friends be? Much different from standard fare you often get. Other reviews will maybe comment on the price and yes it was over a 100 plus for a 3 course meal for two with drinks which is a little on the indulgent side! Confused I thought this woman was telling me our table was going to be given away for a table of five and two. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. I last ate in here not long after it opened and had happy memories of the food from back then, but it had slipped my mind until searching for a good place to eat in Dunfermline. Can a gluten free person get a good meal at this restaurant? 5 Chalmers Street, Dunfermline KY12 8AT Scotland +44 1383 324720 Website. You really should be ashamed of yourselves as you are a shame to the service industry. Gotta say this is a true gem, in a town that needs more of. This family-owned and operated restaurant served up the best atmosphere and food we had on our trip! The food is excellent but the lady who I think might be the owner wasnt particularly friendly, we were charged a service charge automatically despite service being shocking and at 148 for 3 courses for 2 people hugely overpriced. Not at any point during our meal were we asked if everything was ok. Our water at the table was never re-filled unless we asked. I felt belittled and slightly bullied to be honest. I know exactly what you mean about this "lady". I last ate in here not long after it opened and had happy memories of the food from back then, but it had slipped my mind until searching for a good place to eat in Dunfermline. Keeping this cookie enabled helps us to improve our website. We were there for our anniversary.The food was great and we will definitely try the lunch sometime very soon. Try their Cullen Skink. Open now : 12:00 PM - 11:30 PM. BryanCog, chef Bryan at Jack 'O' Bryan's, responded to this review. New York, New York, United States. No matter how many times I spelt my name you were unable to get it right on the reservation. Highly recommend! We went for all three courses and it all tasted so good! Please do better next time.More, The food was excellent, came in good time and well presented. John F O'brien . Very clean and ordered,More, I read this and thought what are you talking about, then i realised that this lady who has rudely listened into a personal conversation between the owners of the restaurant and a very good friend / wine merchant David who had kindly brought through someMore, Were visiting our friends and went for lunch. ER 2002 Hounslow, Middlesex, TW3. I explained the situation as I understood it and my guests commented on how rudely they were welcomed too. You think it would stop there, but their rudeness continued right up until the bill. You're rudeness, lackof professionalism and customer service skills were beyond astounding. Love eating at this restaurant., as the food is always amazing. Read more See all (175) Confused I thought this woman was telling me our table was going to be given away for a table of five and two. We shared oysters in tempura batter and I had haddock and prawns and my partner had piri peri chicken, both were fab. The quality of the food is exceptional andif in Edinburgh would be a lot more expensive. I felt so uncomfortable from the get go. Get yourself along and try it David and Victoria. Great lunch, seafood and chocolates are amazing . Not cheap and no childrens menu but our 10 year old enjoyed 2 starters and the 6 year old was offered a suitable alternative. It definitely had the wow factor in taste. We had to ask. Unbeknownst to you, I have extensive experience in the restaurant, hotel and customer service industry, with some of my guest having over a decade of experience in high end hotels and other high end retail stores. I'm really writing this review for your staff to reflect and do better. A lovely evening which we would happily repeat in the future. It is on your bill! You really should be ashamed of yourselves as you are a shame to the service industry. 149 Edward J O'brien. And excellent dessert. It definitely had the wow factor in taste. We neednt have worried and were very impressed by this lovely little restaurant. Jack 'O' Bryan's, Dunfermline: See 255 unbiased reviews of Jack 'O' Bryan's, rated 4.5 of 5 on Tripadvisor and ranked #12 of 181 restaurants in Dunfermline. How dare you! We took the catch ofMore. No matter, we were relaxed and ready to order a round of drinks. Improve this listing. Jack 'O' Bryan's is rated accordingly in the following categories by Tripadvisor travelers: the posh fish supper which included calamari and, 5 Chalmers Street, Dunfermline KY12 8AT Scotland, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Daily temperature and symptom checks for staff. A lovely evening which we would happily repeat in the future.More, I had the unfortunate event of spending my 30th birthday here. Yes indeed. Get quick answers from Jack 'O' Bryan's staff and past visitors. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! See all (170) I hadn't even ordered a drink after being there 10 minutes, and when the blond lady noticed she huffed and puffed and asked for our drink order. 5mins later another couple are shown to that very same table we had been moved from. 279 reviews #11 of 103 Restaurants in Dunfermline $$ - $$$ British Scottish Vegetarian Friendly 5 Chalmers Street, Dunfermline KY12 8AT Scotland +44 1383 324720 Website Open now : 12:00 PM - 11:30 PM COVID-19 update: See the added health and safety measures this property is taking. I'm really writing this review for your staff to reflect and do better. Get quick answers from Jack 'O' Bryan's staff and past visitors. get to come as often as we would like. I was upset and ready to just leave altogether. 5 Chalmers Street, Dunfermline,Fife, KY12 8AT, T. +44 (0)1383 324 720E. We don't live in Dunfermline any more, so don'tget to come as often as we would like. I felt belittled and slightly bullied to be honest. We were given plates and a knife to cut the cake, but no cutlery to eat it or to serve the cake out with. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. There was a good steady flow between our courses. I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." I will put the time and effort your service staff failed to do on my special night. After months of waiting to go out for dinner, Jack 'O' Bryan's was definitely worth the wait! Great food demands great produce. The table next to us that we had sat at was not booked until later. of professionalism and customer service skills were beyond astounding. Beautifully cooked lunch in a lovely setting. if in Edinburgh would be a lot more expensive. if in Edinburgh would be a lot more expensive. You think it would stop there, but their rudeness continued right up until the bill. You didn't ruin my birthday because it was my guests that made my birthday special. A lovely evening which we would happily repeat in the future. We left hungry and angry as it is rudewill find somewhere else I am sure!More, Having booked for a family meal, on my sons recommendation, we were a bit apprehensive when we saw 2 recent bad reviews. The table next to us that we had sat at was not booked until later. Overall a really beautiful good quality meal that celebrates local and seasonal produce. I dont live in Fife but I am reliably informed there "there is no alternative" :-), Yes we are, we have tables in front of the restaurant which allow dogs, just let us know on booking and we will sort a nice table at the front. Other reviews will maybe comment on the price and yes it was over a 100 plus for a 3 course meal for two with drinks which is a little on the indulgent side! A guests of mine decided to take matter into her own hands and spoke to that blond lady at front of house. Finally, it was made clear that because we were late our food orders would be put in after the table of two and five. more, British, Scottish, Vegetarian Friendly, Gluten Free Options, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. 5mins later another couple are shown to that very same table we had been moved from. On the way out we bought some of Jacks chocolates which were divine. Thats where the good stuff ends. Save. Definitely not you. You can follow this profile to get notifications of Jack O'Brien's new podcast credits. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. We also found the staff very professional and knowledgeable. We went for all three courses and it all tasted so good! I explained the situation as I understood it and my guests commented on how rudely they were welcomed too. Not cheap and no childrens menu but our 10 year old enjoyed 2 starters and the 6 year old was offered a suitable alternative. Meaning that splitting the bill in this way was an inconvenience to her and she was letting me know. But the food is good! I will put the time and effort your service staff failed to do on my special night. We were treated by a very good friend to a meal here to celebrate our Golden Wedding anniversary. Travel safe during COVID-19. Please do better next time.More, The food was excellent, came in good time and well presented. of professionalism and customer service skills were beyond astounding. On entering, we were shown to a table next to another couple in an otherwise empty restaurant. The guy next to me did well as he got 3. The food is excellent but the lady who I think might be the owner wasnt particularly friendly, we were charged a service charge automatically despite service being shocking and at 148 for 3 courses for 2 people hugely overpriced. Note: your question will be posted publicly on the Questions & Answers page. Read more. My husband and I both had the steak, absolutely tremendous! +44 1383 324720. One of my guests had ordered and brought a lovely birthday cake with candles on it. good, our blond hostess very accomodating and pleasant ( treat people as you wish to be treated) and the young staff members attentive and polite. Jack O'Brien weighed 184 lbs (83 kg) when playing. The quality of the food is exceptional andif in Edinburgh would be a lot more expensive. Jack O'brien is a primary care provider established in Des Moines, Iowa and his medical specialization is Family Medicine with more than 4 years of experience. I felt so uncomfortable from the get go. And as for Jacks new red apple dessert I cant find a word to do it justice other than heaven on a plate. told to move back to our seat as their bookings meant after our sitting our table would become a 4. Directed by Jack O'Brien Play Drama Original The Full Monty (Oct 26, 2000 - Sep 01, 2002) Directed by Jack O'Brien World premiere at Old Globe Theatre (Jack O'Brien, Artistic Director; Douglas C. Evans, Managing Director; Craig Noel, Executive Director) Musical Comedy Original Getting and Spending (Oct 25, 1998 - Nov 29, 1998) I walked in 5 minutes after the reservation and three of my guest messaged to say they would be late. Tripadvisor performs checks on reviews. Website. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. Are you sure you want to delete this answer? Address 5 Chalmers Street, Dunfermline, Fife, KY12 8AT Contact T. +44 (0)1383 324 720 E. mail@jackobryans.com Book a table Weds & Thurs: 12pm - 2.45pm; 5pm - 8.15pm Fri: 12pm - 2.45pm; 5pm - 8.15pm Sat: 12pm - 2.45pm; 5pm - 8.30pm Sun: 12pm - 6.30pm good, our blond hostess very accomodating and pleasant ( treat people as you wish to be treated) and the young staff members attentive and polite. Fantastic as always every dish sublime and drinks expertly prepared. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. Had iberian fish supper which was extremely tasty. Definitely a return visit is required!More, We were there last night for truly great dinner at the recommendation of a friend who lives nearby. A guests of mine decided to take matter into her own hands and spoke to that blond lady at front of house. Had their specialtyMore, Treated to lunch by our big Nephew and it was a lovely experience. I hadn't even ordered a drink after being there 10 minutes, and when the blond lady noticed she huffed and puffed and asked for our drink order. Yes, Jack 'O' Bryan's is taking precautions against COVID-19. Decor is excellent, nicely furnished, comfortable seats and relaxed atmosphere. was the squid on toast and the Spanish chicken. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! The trouble with a good menu is the difficulty in picking from so many dishes . Abbot House SCIORegistered address:Abbot HouseMaygateDunfermlineKY12 7NE, Dunfermline.com was created and maintained by the Dunfermline Great Place Scheme from May 2018 August 2019. Thats where the good stuff ends. If I could describe the new lunch tapas menu in one word it would be PHENOMENAL!!!! Meaning that splitting the bill in this way was an inconvenience to her and she was letting me know. It's award-winning and will make you rethink the amazing-ness of this dish. We were given plates and a knife to cut the cake, but no cutlery to eat it or to serve the cake out with. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. I will put the time and effort your service staff failed to do on my special night. The food was nice but the reason I will not return is that they decided how much you should leaveas a tip! Read more See all (170) Ratings and reviews 280 seriously good recommendations. Thank you for a great experience. No matter, we were relaxed and ready to order a round of drinks. Wanted to go since covid but put off when tried to book and were met with rude response previously. Does this restaurant offer table service?

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