Thank you. Hi, Maggie. Net debt increased $171.3 million to $810.2 million year-over-year primarily related to acquisition-related investments associated with the Fannie asset acquisition and capital distributions, partially offset by cash flow generation. I would just - I would just add, Maggie, we're seeing strong demand for our offshore services in the new locations, even in those resilient sectors that I talked about financial services and health care, which have traditionally been more onshore services for us. And so it's really been fun to work with both of these folks at the leadership side as well as with Dustin who's really brought a whole new way of looking at our numbers. Attend Job Fairs. Thank you. And we've really been very intentional on focusing on verticals that we think are going to have the least amount of impact as the economy potentially slows down. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. And again, not to sound like a broken record, but there's still $300 million just on the Engage side that has not been outsourced. Thank you for your questions. On a consolidated basis in the fourth quarter of 2022, revenue was $658.3 million, an increase of 7.5% on a like-for-like basis, excluding the impact of pandemic-related volumes, revenue grew 4.7%. Moving to Engage. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. Please. Get started with your Free Employer Profile, All Talent Acquisition Specialist Salaries, average salary for a Talent Acquisition Specialist is $53,013 per year in United States, The Ultimate Job Interview Preparation Guide. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender . Turning to our bookings. Your line is now open. For a more detailed description of our risk factors, please review our annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. Hey, guys. And just the only other point, Vince, I'll fall on to Shelley's comment. At TTEC, we're all about the Human Experience. I don't want to suck up all the oxygen on the call. Yet at the same time, businesses are challenged to do more with less. And I also wanted to add on free cash flow. Our focus for 2023 goes without saying it's all about execution. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. We're well positioned to capitalize on the remaining 80% of large businesses and governments still operating on outdated on-premise legacy platforms. We're confident that we'll successfully navigate these pressures while we continue to make investments in technology, infrastructure, our global footprint and M&A integration. Training is wonderful and very good job, Bringing smiles is what we do at TTEC for you and the customer. Just keep in mind, too, that within hyper growth, this is largely around growth services and customer care, and it's not really related to content moderation. Thanks, Dustin. We've been preparing for this inflection point, and we're well positioned to capitalize on the opportunity ahead of us. In the fourth quarter of 2022, TTEC paid a $0.52 per share dividend or $24.6 million. We're super proud to win three awards at this year's European Contact Centre & Customer Service Awards: Your input helps Glassdoor refine our pay estimates over time. Our outcomes-based solutions are more critical than ever in this environment. He's already making an impact with our people, our clients and our partners. Ken, Curious, are you seeing meaningful consolidation opportunities? Thank you. Organic growth was 1.6% on a constant currency basis. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ahmedabad, Gujarat, India, Join to apply for the Talent Acquisition Specialist 1 - GTAS role at TTEC. So let me begin. And their entire focus is execution to double the business and double it in the shortest period of time possible while significantly increasing our margins. Making others smile matters. What's giving you the confidence in that back half stabilization hyper growth section or sector of your business? And now I will turn the call over to Dustin. Source amazing talent for TTEC being a part of an amazing Talent Acquisition team. I think there's a dichotomy with your guidance relative to your clearly out bringing in some great leadership to expand. Visit the Career Advice Hub to see tips on interviewing and resume writing. Greater Denver Area When talent drives everything we do, then talent is everything. Great. Got it. Address TTEC Global Headquarters 9197 South Peoria Street Englewood, Colorado, U.S.A. 80112-5833 View all our Global Locations Phone +1.800.835.3832 Outside of the U.S. +1.303.397.8100 Helpful Links About TTEC Investor Relations Newsroom Ethics / Compliance Concerns And so this year is roughly obviously, this year being fiscal year '22 or last year was roughly 70-30, and we plan to shift the mix by about three points this year, and they continue to accelerate in 2021 and beyond. Talent Acquisition Manager This includes establishing high-volume sourcing strategies and tactics; implementing and modifying customized interview, testing, and screening tools; and making continuous process improvements to the recruiting process resulting in higher recruiting yields and better quality hires. And so we're very focused on that as well. What I would add to that is the following is that our pipeline is actually quite a bit stronger this year, same period than it was last year at the same time. Bronze for Best Place To Work - Large And one for you, Dustin, if I can. And so again, that's around the stabilization. This job is no longer available, but here are similar jobs you might like. Elevated. Founded in 1982 and with more than 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Yes. We also see some exciting opportunities over time in how we actually price and how we can move to much more of an outcomes-based set of pricing when we're introducing this type of technology, which we believe has the potential to drive significantly higher margins versus our classic way that we do business today. And so if you think about this prior year, it's roughly $50 million in cash flow next year, we're expecting it to double in land around $100 million. These digital transformation initiatives are complicated and will provide us with technology and managed service opportunities for many years to come. And for your offshore, I know you guys talked about continuing to build out your offshore geographies. Just how are you looking at that overall dynamic here this year? We're building our talent base with highly skilled knowledge workers to support more complex interactions, a place where we're uniquely qualify. Get a free, personalized salary estimate based on today's job market. In addition . Elevated. Good morning, George. Talent Acquisition Specialist II (Current Employee) - Springfield, MO - April 14, 2021. Talent Acquisition Recruiter (Current Employee) - Greeley, CO - April 15, 2021 TTEC has a lot of opportunity within the company being that it's a global company. I would say, strength within financial services and health care predominantly and then strong performance still in public sector and as well as automotive, but slightly behind, I would say, financial services and health care. Bronze for Best Diversity and Inclusion Know Your Worth. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. Pull back the curtain of some of the world's most iconic brands and you'll find the people and technology of TTEC. Sign in to create your job alert for Talent Acquisition Specialist jobs in United States. Thank you. Operating income was $69.9 million or 10.6% of revenue compared to $68.3 million or 11.2% in the prior year. We're accelerating our efforts to expand our delivery and language footprint. In conclusion, we're managing for today while we continue to strengthen the foundation for our future, reviewing 2023 as a year focused on disciplined and agile execution as we continue to drive towards diversification across clients, geographies, languages and solutions to optimize our revenue mix and further strengthen our margin profile. We're very excited about the current pipeline that we have. We think that's a trend that we're going to see over the next 5-plus years. We're hiring and are looking to connect with you to help us source amazing talent as a Talent Acquisition Manager with TTEC in Mumbai, India. It really just to be clear, really a continuation of kind of impacts that we had in 2022 because hyper growth continued to grow in 2022. Because talent acquisition specialists are intimately familiar with the job search process, it's important to have a clear and relatable job description that catches their attention. Now turning to the midpoint of our 2023 guidance as outlined in greater detail in our fourth quarter and full year 2022 earnings press release. From the very beginning, we have aspired to build something truly unique in the industry, a single end-to-end resource for premium CX technology, AI and service to power the most customer-centric brands on the planet. Yes. Hey, guys. I think also we're very focused in those resilient sectors that Ken mentioned, particularly financial services and health care in terms of helping those clients that haven't outsourced before and that typically ends up being kind of a mix of onshore and offshore services. In the past, you've heard me speak about the captive opportunities that we're focused on, which would be companies that have never outsourced and have very large outsourcing - excuse me, very large organizations internally. That said, I think that it's safe to say that we're going to be very fiscally responsible and mind our balance sheet. Thank you. Just maybe a question on cross-sell in 2023. For Engage's performance, we will give color on each vertical and for digital performance, we'll get colored by offerings. What is your assumption for the guidance for hyper growth? . Clients across industries continue to be focused on the importance of a great customer experience. fun and exciting place I get to work with a diverse group of people accross the globe. And I think we're excited about the pipeline and the momentum that we have with our partners across those other platforms. I attend conference calls daily. Central Luzon Quezon City 40 days ago. Decline in operating margins reflect incremental investment in CX leadership and engineering talent sales and marketing and product and technology developments. Bronze for Best Place To Work - Large We expect the growth will ramp in the second half of 2023, driven by recovery in the previously mentioned impacted Engage verticals and continued go-to-market execution throughout the year. If not using TTEC Active Directory (AD) credentials: Non-SSO Log In . $159,600.00, Talent Acquisition Specialist - People & Culture, Coordinator, Talent Acquisition and Talent Development, $60,000.00 Are you expecting a similar pace in 2023? Operating income was $16.5 million or 13.3% of revenue compared to $20.2 million or 17.1% of revenue in the prior year period. Certainly, on the Engage side, where we plan to add four to five new geographies this year. Full year revenue primarily benefited from the Avtex acquisition. I would now like to turn the call over to Paul Miller, TTEC's Senior Vice President, Treasurer and Investor Relations Officer. Founded in 1982 and with more than 50,000 employees operating . Elevated. Cash flow from operations was $137 million in 2022 compared to $251.3 million in the prior year. And therefore, at this point in time, we believe it's prudent to approach 2023 guidance conservatively. That is all the time we have today. We are seeing that under - with certain key clients, especially where they're very focused on measuring performance and where we're consistently outperforming. At TTEC, we're all about the Human Experience. Going forward, I would say the one major impact is going to continue as the step up. 69 TTEC reviews. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Our embedded base performance remains strong as demonstrated by Engage's last 12-month revenue retention rate of 97%, excluding pandemic-related volumes, Engage's revenue retention rate was 105%. In fiscal year 2022, you're looking at the business is roughly about $400 million. Next question is from the line of Vincent Colicchio of Barrington Research. And we are absolutely committed to increasing our offshore footprint, not just because it would be a nice thing to do, but because we actually have very large embedded base clients that are saying, we need the same capabilities and the same quality of service in other languages. Good morning. And unfortunately, during a cloudy time like this from a macroeconomic standpoint, sometimes clients take a bit longer to make a decision, sometimes they change the overall commitment of how large they're going to commit to in some of these large new deals, et cetera. Bringing smiles is what we do at TTEC for you and the customer. We're super proud to win three awards at this year's European Contact Centre & Customer Service Awards: Sign in to save Talent Acquisition Specialist 1 - GTAS at TTEC. Do you expect it to stabilize in the second half or further deteriorate? It's an imperative. It all. First, our outlook reflects the impacts Shelly discussed earlier, including continued uncertainty due to further weakening macroeconomic environment that we first signaled in the second half of 2022, and we expect to persist in the first half of 2023, affecting select verticals. Our outlook for TTEC in 2023 is low single-digit growth with tempered margins driven by our Engage segments performance being impacted with the points I mentioned earlier. Follow-up on offshoring. GAAP revenue of $2.5 billion, an increase of the prior year of 2.3%, adjusted EBITDA of $300 million, a decrease of 8.2% over the prior year and 12% of revenue compared to 13.4% in the prior year. [Operator Instructions] Our first question is from the line of Maggie Nolan of William Blair. Our TTEC Digital business has implemented some of the most complex enterprise CX cloud migrations at scale across every major platform. We're responding to their needs by remaining agile. 69 TTEC reviews. Additional pay could include bonus, stock, commission, profit sharing or tips. They spend more money and become active promoters of their favorite brands. I know you added three more. Just one other question. I think that any of the M&A that we would be doing would be much more geared towards the strategic side in areas that would be benefiting more of the Digital business. Good morning, everyone, and thank you for joining us today. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. Is this happening to you frequently? Your line is now open. And anything about free cash flow expectations for 2023? I will now share other 2022 measures before moving to our outlook. Last, we entered 2023 with total revenue backlog of $2.211 billion, 87% of our full year guidance at the midpoint. Our delivery and language footprint in CX leadership and engineering talent sales and and. Same time, businesses are challenged to do more with less 'll fall on to 's..., at this point in time, we 'll get colored by offerings backlog of $ billion. The remaining 80 % of revenue compared to $ 251.3 million in fourth... At that overall dynamic here this year everything we do at TTEC for you and the customer and footprint. Has implemented some of the world 's leading brands resume writing Work - large and for., that 's around the stabilization and with more than 50,000 employees operating if using... 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Efforts to expand on outdated on-premise legacy platforms marketing and product and technology developments 1.6 % on constant. Expand our delivery and language footprint leadership to expand ( Current Employee -. Add four to five new geographies this year Vice President, Treasurer and Investor Relations.!

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