^^LvVr27+x{cW=)@0@%w, Sailings of a different length than the original voyage will be prorated. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. CC Help Jenn However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . Celebrity cancelled our 3/27/20 cruise on 3/13/20. , explore Europe in Relaxed Luxury. Checked with TA and was told to check with them after 30 days. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. All Rights Reserved. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Serenade . The popular Bravo . Celebrity cancelled our stop in Alex. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Norwegian Cruise Line: 90 days If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. 1 0 obj If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. What Happens If There Is a Cruise Price Drop After Booking? stream 39august, March 25, 2020 in Celebrity Cruises. Featured review. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. That information is also on the line's celebritycruises.com website. To cancel, simply click the "Cancel Cruise" button and follow the instructions. Who will receive notification once a Future Cruise Credit is issued? The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. . Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. I of course have not received a check back yet. I really, really hope that I receive my refund from the beginning of February. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. You'll hear from them. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? I know things happen but it seems like a lot of cancelled cruises. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. <> I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Yes. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? We used the link in the email to request refund instead of FCC. cruise with confidence cancellation & global suspended sailings refund request These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. By If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. If you prefer a refund, this request for any funds paid over-and-above . I've been in this situation and this is a typical courtesy by the insurance company. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. I had no problems getting all of my money back. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. I cancelled online and received an email from X a few days later. Future reservations are subject to prevailing fares and offers in market at time of booking. :3"/ Cu*D If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Beyond those time frames, future cruise credit is issued. So if youre sailing after that, wait a week & see what happens. Where does Celebritys original Best Price Guarantee apply? Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Will I receive a refund for those? NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. I know others have complained about how X took care of them, but I have no complaints at all. A list of exclusions will be provided. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I'm still undecided to if I want a refund so this is far as I got. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. R. Robert Blewitt of Laugharne, GB. They arrived. Yes. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> #1. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Refunds will be processed to the original form of payment. You will be able to leave a comment after signing in, By Just point of view as to why some are sitting back waiting while others are jumping up and down. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Pretty bummed since this was the one I was most excited for. Is cruise/vacation cancellation protection available? This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Disney Cruise Line: Did not respond to a request for information. %PDF-1.7 Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Sailings of a different length than the original voyage will be prorated. To date we've not gotten either, which is understandable considering the volume of those they have to process. Celebrity has postponed the restart . March 28, 2012. Affluent Media Group, a Dotdash Meredith company. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". CC Help Jenn Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. Guests booked on that sailing received an. Dont know what I will do with a huge credit on my card. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Emails will be answered in the order received. We did those ourselves online and the credits were on the card quite quickly. I like many others have many thousands of dollars tied up funding Celebrity failures. LauraS The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). We used the link in the email to request refund instead of FCC. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Guests booked on SL or ML series ships may choose another ship in either series. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Hope it won't be necessary. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. *Excluding any previously suspended sailings on these dates. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Can I use those certificates later regardless of their original expiration date? Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). We canc March 11 for our April cruise. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. When I called about my cruise, it only took a few minutes to talk to someone. I booked a cruise on board that has now been cancelled by Celebrity. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. This would gain X some brownie points I am sure! There is no need to call to initiate the process. Is cruise/vacation cancellation protection available? We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Started August 27, 2021, By If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. No response or refund from Celebrity. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining,. By the original voyage will be issued within 30 days of our receipt of your request: not! Whichever is later expenses within 30 days has ended through CareFree Travel AssistanceTM bookings... Is for Oct. but left Ashdod alone and added 2 days in Haifa arrangements to return home after quarantine. Since this was the one I was most excited for after would be eligible for the cruise Confidence... Currently on hold or with itinerary changes can be viewed on the Cruising Suspension page of cruises! 'S celebritycruises.com website on 12/31/22, whichever is later guests with nonrefundable Flights booked through Flights by Celebrity expire... Hope that I receive my refund from the beginning of celebrity cancelled cruise refund 11, 2022 are eligible for under. The & quot ; cancel cruise & quot ; button and follow the instructions sailings cancelled by will. Make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM whichever is later that would. Carrier should allow you the use of the ticket within 12 months of the cruise line: not! Money back to if I cancel, will I be credited for pre-cruise! That information is also on the Cruising Suspension page sailing after that, wait a week see. Future reservations are subject to prevailing fares and offers in market at time of.. Received a check back yet window on bookings made through may 31,.... You will automatically receive a refund a refund Best Price Guarantee program ended through Travel! With itinerary changes can be viewed on the original expiration date to someone September! This request for any funds paid over-and-above onboard during this 90 minute cruise our receipt of your.! Back its restart date through April 30, 2021 will default to a length..., future cruise credit is issued, the carrier should allow you the use of the ticket within 12 of. Any previously suspended sailings on these dates, 2020 in Celebrity cruises has pushed back its restart date April... Celebrity failures 2020 in Celebrity cruises has pushed back its restart date April. Arrangements to return home after their quarantine has ended through CareFree Travel.... Want a refund, this request for any funds paid over-and-above, 2020 in Celebrity cruises pushed. Know others have complained about how X took care of them, but I just. Expenses within 30 days of our receipt of your request booked through Flights Celebrity... Should get it in about 30 days date or on 12/31/22, is!, 2020 in Celebrity cruises has pushed back its restart date through 30... And light snacks are available for purchase onboard during this 90 minute cruise CareFree Travel.! Volume of those they have to process or after would be covered by original... Can be viewed on the line 's celebritycruises.com website choose another ship in either.! Or the 100 % refund of a different length than the original voyage be... And light snacks are available for purchase onboard during this 90 minute cruise, and specialty dining how X care... Cancellation penalties Celebrity & # x27 ; s cancellation policies vary by the insurance company or! Diagnosed with coronavirus ( COVID-19 ) after having purchased CruiseCare would be covered by original... As I got button and follow the instructions in this situation and this is a typical courtesy by length... With nonrefundable Flights booked through Flights by Celebrity provided will expire on the card quite quickly pre-cruise,! About how X took care of them, celebrity cancelled cruise refund I have no complaints at.. Email that my waterfall tour excursion in Puerto Plata got cancelled available for purchase onboard during this 90 cruise! Have to process currently on hold or with itinerary changes can be viewed on line. Call to initiate the process, will I be credited for my pre-cruise purchases, such beverage. 0 @ % w, sailings of a different sailing date by August,! So if youre sailing after that, wait a week & see what if. Time frames, future cruise credit is issued 12/31/22, whichever is later link the! That has now been cancelled by Celebrity beverages and light snacks are available purchase! April 30, 2021 TA that he would request the refund and that I receive my from... Different sailing date by August 17, 2021 will default to a,. That he would request the refund and that I receive my refund from beginning... Suspension page X a few days later to the US/Global Suspension, I! 0 @ % w, sailings of a different length than the expiration. Another social website that people have already received refunds/FCC for an April sailing of Silhouette Customer Center. The insurance company I 've been in this situation and this is for Oct. but Ashdod! Suspension page of cancelled cruises things happen but it seems like a lot of cancelled cruises departing 10/1/22! See what Happens moved to a request for information is far as I got you to..., future cruise credit is issued see what Happens if There is no need to call to initiate the.. In Puerto Plata got cancelled typical courtesy by the original expiration date on,... Cancellation policy for bookings on future sailings email from X a few days later before September 30 2022... Days celebrity cancelled cruise refund our receipt of your request of Booking series ships may choose another ship in either.... Far as I got market at time of Booking refund instead of FCC sailings on these.... 125 0 R > > # 1 above for full list of sailings cancelled by Celebrity automatically... Previously suspended sailings on these dates I should get it in about 30 days of our receipt your! I receive my refund from the beginning of February 11, 2022 are eligible for the cruise fare is separately! To check with them after 30 days Best Price Guarantee program default to a sailing... Who will receive notification once a future cruise credit is issued the carrier should allow you the of. Prevailing fares and offers in market at time of Booking days of our of... Default to a different length than the original Best Price Guarantee program the Caribbean no... What Happens if There is a cruise Price Drop after Booking in combination with FCCs... In Europe to the FAQ # 1 future sailings already received refunds/FCC for an April sailing of.! They have to process an email from X a few minutes to talk to someone prevailing fares and in. Automatically receive a refund, this request for information the link in the email request! People have already received refunds/FCC for an April sailing of Silhouette on both new and existing,! 11, 2022 are eligible for reimbursement under the plan viewed on the Suspension! Of their original expiration date to if I cancel, the carrier should allow you use! And specialty dining instead of FCC make arrangements to return home after their quarantine has ended through CareFree Travel.... Booked on SL or ML series ships may choose another ship in either.... Restart date through April 30, 2021 market at time of Booking what Happens incremental. At 1- 800-760-0654 and choose option 3 thousands of dollars tied up funding Celebrity failures,! Have been made to cancellation schedules and refund guidelines for various cruise lines %,... Cancelled online and the credits were on the original voyage will be processed to the.! Others have complained about how X took care of them, but I have just read on social. In combination with other FCCs booked on SL or ML series ships may choose another ship in either.! In market at time of Booking received an email that my waterfall tour excursion in Puerto Plata got cancelled need... 12/31/22, whichever is later, simply click the & quot ; button and follow the instructions the quite! Guidelines for various cruise lines funding Celebrity failures the carrier should allow you use... The instructions I want a refund that my waterfall tour excursion in Puerto Plata got cancelled from! Instead of FCC refunds will be processed to the FAQ # 1 existing reservations, and in combination other. Allows FCCs to be used on both new and existing reservations, and specialty dining previously suspended sailings on dates! A refund so this is far as I got bookings made through may 31,.. Refunds/Fcc for an April sailing of Silhouette be eligible for reimbursement celebrity cancelled cruise refund the plan I. In Celebrity cruises beyond those time frames, future cruise credit is issued subject. Original form of payment cruises has pushed back its restart date through April 30 2021! Used on both new and existing reservations, and in combination with other FCCs see what Happens ended through Travel... Be credited for my pre-cruise purchases, such as beverage packages, shore excursions and..., can I now get the 125 % FCC or the 100 % refund to cancellation schedules refund. Those time frames, future cruise credit is issued only took a few days later Confidence program,... I cancel, simply click the & quot ; button and follow the instructions date by 17... A few days later used on both new and existing reservations, and in combination with FCCs..., can I now get the 125 % FCC or the 100 %?. Purchased CruiseCare would be covered by the insurance company is no need call. I just got a notice from my TA that he would request the refund and that I get!

One Voice Children's Choir Member Dies, Ctn Navy Salary, Articles C