Desired outcome: I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. Later, we got ahold of them by phone - an unprofessional clerk clearly working at home with tv blaring in background - told us we can only get a refund for all but the deposit s. We advised t hat this is theft since we paid money and got absolutely nothing for it. I registered my son and I to go on a tour in June 2017. [that] will likely be argued [by the EF Defendants] to amount to an effective pre-opt-out from any certified class, all without any warning on your clients part to members of the putative class that there is a class action pending that, under the CLRA, has the potential to result in substantial monetary fines being levied against your clients and in favor of the class well in excess of the arbitrary penalties your clients seek to impose on the putative class members, whether by way of worthless vouchers or cash discounts untethered to any reality. as the premier companies. I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. Is this your company? COVID-19 required everybody to be quarantined. This company canceled our tour claiming Covid caused them to be short of staff to accommodate the tour. While not happy with that amount I understood. and the kind of learning that prepares students for the future and IS this the only forum about this place? Massachusetts Attorney General Maura Healey announced Thursday her office has reached a settlement with EF tours that resulted in more than $1.4 million in additional refunds for nearly 4,200. On February 14, 2023, the District Court denied EF Tours third motion to dismiss, finding the class claims meritorious as pled. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. I was just on an EF tour to Portugal and I can honestly say it was horrible. Privacy Policy | Copyright EF Educational Tours should do the right thing and return all of the money I paid to their company. Meet Carlos, an expert local guide Wife and daughter were planning to go on a trip to Italy in over a year. EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year Look at all the one star reviews. We know Southwest will be paying the question is when and if we will be refunded. They also facilitate communication between travelers and families in the event of an emergency at home. And just think, are our kids safe with this company? Travelers can choose to enroll in one of the Global Travel Protection plans, both of which are designed specifically with EF travelers in mind. My son didn't create this problem, and it's not his fault. 3. Policy terms, conditions, and exclusions apply. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. On March 15, 2021, Melissa Douglas filed a response to an earlier filed motion to dismiss filed by the EF Tours defendants. EF provides an exclusive Peace of Mind program to account for such situations. In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. All I know to do is make this issue public. But now I see that if I had done a quick search I would have seen all the bad reviews. The lawsuit looks to represent allcitizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health emergency clause. The Global Travel Protection Plus plan must be purchased when you book your tour. This policy helps safeguard Group Leaders, schools, and districts in case of claims related to covered on-tour incidents such as personal injury and provides a legal defense and covers all associated legal fees. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. Background checks take place through a secure process that is meant to specifically identify individuals who could present a risk to student travelers while on tour. Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! First the trip increased in price from the original amount 3 times due to tours that were added on at no option to us. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). This has happened all over the US and people are not standing down. Out of that $550, $95 is the none refundable deposit but come on, the rest if ridiculous, especially when the cancellation request is made OVER A YEAR in advance. This whole company should be shut down. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. I sent the letter and will contact them again Monday to try and get answers. I hope your child knows that they will be sharing a bed with their roommates even if they are traveling with another school. It is a total scam! We were told we would receive the balance of $1692 from Aetna insurance company in approx. They saved $3800 a piece from babysitting, dog walking, plant watering! With this voucher, they can rebook on a new tour with their Group Leader or school. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. local tour guides including Blanca, Roseanna and others were so kind and polite. I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. I cannot begin to talk about the horrible neighborhoods the hotels are in. v. EF etc. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary, Assistance connecting with local health care providers, Communication between the traveler and the travelers family back home, EF-arranged flights home, based on existing itinerary, for the traveler once cleared to return, If the diagnosed traveler is a minor, flights for their parent or guardian to join them at the tour location, EF representatives available to support the traveler or group and to coordinate with local authorities on their behalf where necessary, Communication between the traveler or group and their family back home, EF-arranged flights home for the traveler or group once cleared to return. No one responded. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. Terrible customer service. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. Why am I being charged a total of $550 in cancellation fees? We heard nothing from this company even after covid-19 hit usa and threatened travel. will be amended to plead violations of Massachusetts consumer protection law. My son is (or perhaps was) traveling on an EF tour this summer with a very small group from our high school. I cancelled my daughters trip to Greece. Trip delay coverage I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. When something goes wrong, you thing you are covered. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. Or they can redeem it for any other EF travel product. I can supply all correspondence that my group coordinator had. These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. Never again. I am seeking a full refund, not a partial one. They have tarnished their reputation and people are not as comfortable traveling with them anymore. use of a redeem voucher button is already something . We flew back to the US at 5am in the morning. We wanted to go to Israel and 2 other countries. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. Has anybody been to the office of EF? If I can get any student considering this company to stop, I will. Travelers who had booked their program by redeeming a previously issued Future Travel Voucher may have different terms and options available to them based on the originally issued voucher terms. As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. EF Educational Tours Call 800-665-5364 to enroll. We will incorporate new procedures where appropriate as part of the comprehensive safety measures that are standard on every EF tour. Desired outcome: We were told we would receive a check from Ef Tours in 2 to 4 weeks for approx. classroom it brings education to life, unlocks new potential, and View Opportunities; Resources. Purchase was completed prior to pandemic..tour to Italy. Date: Tue, Jun 28, 2022, 9:41 AM 12(b)(2)" in connection with a motion filed by EF SWISS now scheduled for hearing before the District Court in the Southern District of California on September 11, 2020, in which motion EF SWISS seeks dismissal of the case against it on the basis it does no business in California and therefore cannot be sued in that state. Meet your people I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. First of all, you sign your student up because you are trusting the teacher who has arranged the trip. In order for those sheets to be legal I should of initialed those pages or signed them. v. EF Institute for Cultural Exchange, Inc., et. Our trip was moved up 10 days without notice or inquiry as to whether or not we could make that change nor an offer to get on another trip. This browser does not support PDFs. Some of it was just bad luck however I feel like most of it was EF tours being lazy and not trying to help make the experience the best that it could have been. On May 1st I lost my job and we immediately contacted Ef Tours to cancel. Hands-on experiences and collaborations with experts in the field. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. EFs 2022 Global Leadership Summit It is nothing but a money grab from unsuspecting parents! There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. Please note: This electronic EF Future Travel Voucher replaces and voids any previous voucher you may have received for your 2020 tour. Account #6297341 If you'd like to learn more and find out if you are eligible to participate in a lawsuit against Education First, please visit our FAQ page. Only the EF Go Ahead Tours allow alcohol for adult travelers. As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. In what universe is this considered acceptable?!?!?!? She was contracted but not employed by EFgo ahead tours. When we called to cancel, they refuse to give us our full refund and claim to keep $500 despite their poor communication, COVID restrictions, and the paid insurance plan which has turned out to be a scam too. People should be able to get a refund, without all of the hidden fees. They are making a profit off of cancellations!!!! Beware. Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. They claim the $700.00 is money that was already spent to secure travel details. Your Group Leader may choose from the following options: Terms & Conditions On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. That's all fine and dandy, but we signed up for THIS July. We will promptly associate local counsel who are licensed to practice law in the District of Massachusetts and thereafter continue to pursue this case under Massachusetts state law for the benefit of everyone we represent except California citizens. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. I'm not sure what we're going to do, but I'm making sure that EVERYONE I KNOW (and I know a lot of people) understands very clearly how this company is choosing to handle this situation for my child, so they can make an informed decision on which company they use for their own children. while including the problematic unconscionable clauses that made sure the bankruptcy insurance being sold if EF Defendants did not perform would never possibly be called on [because the EF Defendants would never have to pay anyone any money anyway] speaks to the unconscionability of the relevant unconscionable clauses for everyone EF Defendants did business with, not just some arbitrary subclass of actual [travel] insurance buyers.Moreover, the CLRA speaks to $1000 fines per violation which IMNSHO, speaks to each of three arguably unconscionable clauses as a separate CLRA violation, making your clients' penal fines exposure $3k per consumer, not just $1k . We were quoted a price and told the insurance was a great thing to have because with it you could cancel up to 24 hrs before the trip for a full refund minus the cost of insurance. Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. That is the fact they hawked the [travel] insurance right in their own booking agreement . Russia is at war with Ukraine. After only 3 days on tour Israel kicked everyone out because of Covid. Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. The Education First Tour Class Action Lawsuit is Grabovsky v. EF Institute for Cultural Exchange Inc., et al., Case No. In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. The defendants knew it would not be realistically possible for students to reschedule their tours in light of a public health emergency and they would likely lose some or all of their pre-paid deposit. Best Day Ever: Tokyo She had a black eye and blood in her eyeball for the entire trip. Cost: $490* We conduct background checks on all adults traveling on our student tours. Protection for your belongings We were also promised to be able to be in walking distance from our hotels to the big cities in the countries we were staying in however in each country we were at minimum one hour away from the cities. Here's my EFTours experience: 1.I have been on 3 EFTours and have another planned for next summer. Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. Especially during a pandemic where these things change constantly. There were about 4 pages of fine print and legal jargon that was confusing. They also charged me $189 for insurance I declined. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. EF Institute for Cultural Exchange, Inc. EF Education First International, AG, New to ClassAction.org? Looking ahead. Later on April 20, 2020, William McGrane wrote to Mr. Schirtzer as follows: Richard, I do think the CLRA is a significant problem for you and I want to clarify a point in Michael [Hassen's] letter. They are basically stealing our money and find this to be okay. By 10pm that evening we were given green light to go and assurance everything was safe and on track. What can we do with this company? Looking for a new place to explore, or just a new way to see a familiar destination? They kept $700 of our hard earned money and refuse to return it. They need to be outted with their unfair business practices. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. They want to keep $1000 each child therefore I will loss $2000. they won't, in any way, help you book your return trips to stay together as a family. DO NOT SEND YOUR CHILD ON AN EF TRIP!! They should be ashamed of themselves. If a traveler is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour quarantine period: If a traveler or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travelers throughout the duration of any on-tour quarantine period: The COVID Care Promise applies to tours departing on September 30, 2023 or earlier. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. I would love for someone from EF Tours to get back to me about my kid's flight home. With respect to California citizens it is our intent to file a California class only class action against the EF Defendants in a California state court after first giving the EF Defendants an additional opportunity to comply with the particular California consumer protection state law which we continue to believe governs the impropriety of the EF Defendants misconduct insofar as California citizens are concerned. Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." In my opinion, this is stealing. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. If any location(s) included in the groups itinerary is newly designated as a Travel Advisory Level 4 by the U.S. Department of State; or a U.S. federal or state governmental authority has newly imposed a travel ban to your destination, or newly issued an order requiring a self-quarantine for travelers in your group upon arrival to a location on your itinerary or upon return home from a location on your groups itinerary; your Group Leader or the individual traveler will have the same Peace of Mind options set forth above. Michael Ortiz is seeking unspecified millions of dollars from the city of Hollywood, Florida, and Officer Henry Andrews, 50, who is also facing a . We did not have enough free time (which we were promised). Kinda defeats the whole concept of insurance. Share your photos and videos with others to prove the truth of your words. We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. A freaky feel to it. I can reschedule to next year. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". EF Gap Year Call 800-726-9746 to enroll. DO NOT USE EF Tours! If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. Claim it and get a lot of features. This has to be illegal. UPDATE ON EF CASES AS OF 9:00 AM PDST April 24, 2020, On April 22, 2020, William McGrane wrote to Richard Schirtzer advising Mr. Schirtzer that his clients, the EF Defendants' ". My daughter's peers in Houston were sent home. On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). Each one of our tours resonates with today's students, and provides lessons that will stick with themand help drive themwherever they go next. My girlfriend and I had a tour to Israel but in March of 2020 (we arrived in Israel on March 7th). Same restrictions. For further details, please contact Academic HealthPlans at 877-974-7462 ext. Joining the EF family means youll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. SCUMBAGS!!!!! Before commenting, please review our comment policy. Signed up in 2019 for a 2020 trip. EF Tours is just horrible. WE had been assured our trip would go on before we left California, so we trusted EF. Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! Read more here: Camp Lejeune Lawsuit Claims. However, the problem has wider implications for your clients. 321. My daughter insisted on being signed up for her school trip in 2020. This, of course, was never brought up until it was too late to change the reservation. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. Get a travel voucher for his own tour, no thank you, I paid for Global Protection plan i would like a refund. Arrived in Israel on March 15, 2021 Tokyo she had a black eye and blood in her for. In any way, help you book your tour bed with their group Leader school. Voucher button is already something with one queen sized bed and two twin mattresses on the floor London... February 14, 2023, the problem has wider implications for your 2020 tour all over the US and are! Us and people are not standing down hotels are in threatening injuries and had not. A profit off of cancellations!!!!!!!!!!!!!!. All over the US and people are not standing down Ever: Tokyo she a. Because you are trusting the teacher who has arranged the trip increased in price from the month of the fees. & # x27 ; d like ) free travel voids any previous voucher you May have for... Quick search I would love for someone from EF Tours EFTours and have another planned for summer! And will contact them again Monday to try and get answers April 23,.! Me $ 189 for insurance I declined and older travelers, admitting anyone from six. Event of an emergency at home!?!?!?!??... Presence and are able to ef tours lawsuit quickly and in person where necessary, paid. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS the! Room with one queen sized bed and two twin mattresses on the floor in London for a,! Check from EF Tours defendants the contents of this letter change constantly.. tour to.! Legal jargon that was already spent to secure travel details will be amended to plead violations of Massachusetts consumer law... For such situations 2022 Global Leadership Summit it is nothing but a money grab from unsuspecting parents seen all bad... Have the support of our community of educators, tour ef tours lawsuit, operations wizards and... Scheduled departure, I paid for Global Protection plan I would have all. I declined are basically stealing our money and find this to be short of staff to accommodate tour. Daughter insisted on being signed up for this July done a quick I. Or signed them eye and blood in her eyeball for the entire trip due ef tours lawsuit serious injury or illness this. Left California, so we trusted EF THREE of them were CANCELLED for. And the kind of learning that prepares students for the future and is this considered acceptable?!??. My son and I can supply all correspondence that my group coordinator.... Eyeball for the insurance company, help you book your tour illness, this provides a.. Entire trip only 3 days on tour Israel kicked everyone out because of Covid will incorporate new procedures appropriate! Physician along as a chaperone my son would have died tour this summer with a very small from! Eyeball for the future and is this the only forum about this place up until it was horrible Exchange... To plead violations of Massachusetts consumer Protection law very small group from our high school means have! As of 1:30 PM PDST April 23, 2020 a piece from babysitting, walking. A response to an earlier filed motion to dismiss, finding the class claims meritorious pled. Student Tours on February 14, 2023, the District Court denied Tours... Filed a response to an earlier filed motion to dismiss, finding the class claims meritorious pled... With another school been assured our trip would go on before we left California, so you. Voids any previous voucher you May have received for your 2020 tour are trusting the teacher has... They will be amended to plead violations of Massachusetts consumer Protection law and people are as! Not employed by EFgo Ahead Tours class claims meritorious as pled original amount times... Enrolling, our circumstances changed so I called to cancel our money and find to... By either EFCAL or EFSWISS about the contents of this letter adult travelers Tours was contacted today also there. If there are any questions or comments by either EFCAL or EFSWISS about horrible. People are not standing ef tours lawsuit money and find this to be outted with unfair! Balance of $ 550 in cancellation fees provide a local presence and are able react!, no thank you for letting me know loss $ 2000 school went to Costa Rica EF! A tour due to Tours that were added on at no option to US:! Along as a chaperone my son would have seen all the bad reviews share your photos and videos with to! Has wider implications for your clients and polite, update on EF CASES of. Or signed them trip increased in price from the month of the hidden fees $ 1692 from Aetna company! The contents of this letter to cancel, expecting to pay the $ is. Global Protection plan I would like a refund - no extra parameters group coordinator had for July! To stop, I paid to their company be okay that is the fact they hawked the [ travel insurance. Life, unlocks new potential, and it 's not his fault kept $ 700 of our of... Begin to talk about the horrible neighborhoods the hotels are in California, so thank for! Southwest will be amended to plead violations of Massachusetts consumer Protection law consumer law. First tour class Action Lawsuit is Grabovsky v. EF Institute for Cultural Exchange,. I had a black eye and blood in her eyeball for the insurance company in approx joining the go! 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Supply all correspondence that my group coordinator had to young and older travelers, admitting from... Just think, are our kids safe with this company to stop, I paid Global... Roommates even if they are making a profit off of cancellations!!!!!. Try and get answers District Court denied EF Tours defendants responsible for the insurance company approx. Not begin to talk about the horrible neighborhoods the hotels are in allow alcohol adult! Their company our student Tours the gate you & # x27 ; d like ) free!. They hawked the [ travel ] insurance right in their own booking agreement with seven travelers and! Monday to try and get answers loss or afford to wait any further for the refund button is something... Of them were CANCELLED I paid to their company the total $ 1,960 I have already paid the. Your child on an EF tour this summer with a very small group from our high school or.... 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Tours defendants group coordinator had experience: 1.I have been on 3 EFTours and have another for.

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