Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Maybe, but sometimes you have to pay more for quality. 877-768-6911. Finally the other tech shows and says he needs to snake the sewer drain. Additionally, I said that we refused water remediation. Pipe is collapsed - Camara to follow. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Better Business Bureau: Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Finally they showed up on Sunday morning to pick up the rest of the equipment. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Companies can ask for reviews via automatic invitations. They called about 30 minutes before Roberto, the technician showed up at my home. Overall they spent 7 hours in our house from Monday-Sunday. Total Rip Off do not use this company you will be upset. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. $180 for fitting a shower head! He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. 2. I want a refund of $2,964.91 for the services I did not need. RR tried to scope the pipe but did not succeed in finding any leak. We provided 3 services for unit **. On 10/26/22 unit ** had anotherclog in the toilet. Scheduled several plumbling appointments - no one came to my home. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. Bill checked as commercial instead of Residential DO NOT USE THESE FOOLS, YOU'LL REGRET IT. Desired outcome: This complaint was posted by a verified customer. Tech arrived on time was very friendly. As we talked about. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. This tool was recommended by the company over the phone. Part of the drain pipe is exposed in the basement and has never leaked. I'm of course, never calling this fkrs' again. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. This will surely increase the credibility of your complaint. Sign up to receive our free weekly newsletter. Desired outcome: I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. We use dedicated people and clever technology to safeguard our platform. He said someone would be out shortly to do a probe. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Average of 16 Customer Reviews. Submitting a response indicates a willingness to work with customers to make things right. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They would not discuss pricing on the phone. Licensed & Insured. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. There was no water remediation for this customer. Then they said it's now 4 to 6 pm. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. So wont ever use them again. UP to this time problem has not been fixed. Right after the installation kichen sink can't be used because down under the sink water is leaking. I call again, I'm told the tech or plumber will call me right back. This past Was he a plumber or a plumber technician? The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. the ads say 24/7 but it's NOT! Total of Entire Work: $2000+ The banging and grunting kept going for quite a while. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. HIRE SOME ONE ELSE. I couldn't be happier with my service from Roto-Rooter. So, he cabled again under the original service warranty. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. The gentlemen who showed up (Mike) finished the service in 15 minutes. The other was not. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. "Hello ****, this is Ted at Roto Rooter. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. BBB Business Profiles generally cover a three-year reporting period. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. I would like assistance with getting this company to stand behind their work, or assistance with a refund. I had someone help him put it on for safety. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. I asked the cost on the toilet flange and he priced that at $750. Unreal! These noises literally shook the house. This seems on par with the customer service I receive throughout my entire time with this company. I then thanked him and headed to the coast for the weekend. August 10, 2022, I called rooter rooter 3-days ago. An $800 estimation is too far from the $200 final cost. [protected] The third man did not come till Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. My options were cabling at around $400 and jetting at $1,295 which he continued to push. the job was done and the bill was $765.00. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. . They stood behind their 30 day guarantee. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? This review was chosen algorithmically as the most valued customer feedback. I called the local customer service office, and no supervisor or manager answered my call. Anyone can write a Trustpilot review. Mr. Rooter was founded in 1970 and began franchising in 1972. Soon after a guy shows at the door talking water mitigation. Need to find a different location? The new company corrected the issue last week. Regards, For your reference, reasons for rejection are included below. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Inc. T/A Toto Rooter, PO Box 559, Easton MD. Photo shows it could not have come from a toilet drain. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I just had a terrible experience with Roto Rooter myself. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Today, they are repairing some leaking piping under the house. Offered $75 off which is more than the coupon offered online. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Happened to me too. Stay away! The plumber Alex that you recommended would have came back. We were shocked, what a scum bag company, the fee was never disclosed. After he left, I went to use the shower. I called Roto-Rooter to my house to unclog a pipe. Livermore, CA location.. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. But is it better to hire one company over another when a customer needs one of the best home repair services? However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. I declined the service. This complaint is on behalf of my parents, I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I called RR and informed them they broke the drain pipe. I feel this was incredibly unethical and a bad business practice. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. I was notably upset. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Tuesday they showed up and told us that the walls were still wet and then left. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. I worked with Jason and he got a crew out that same day. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. I work from home and this disrupted my entire day with a due date the next day. I find it impossible to believe that these people are not paying a scam company for reviews. This company needs to stop this practice immediately. Well guide you through the process. After the fact, he made small talk with me and was in my home for a total of 30 minutes. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When I brought up the fact that the price they charged him was excessive they gave me the run-around. There were extremely loud noises coming from the pipes when he ran the machine. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. I asked him to put lid back on septic. Claim it and get a lot of features. ***** and ******* ******* both over 70 years of age Prior to the installation my kitchen sink was working normally. He answered many questions, and gave me lots of tips on how to prevent in the future. Dissatisfied. 3. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! BBB is here to help. For more information about reviews on ConsumerAffairs.com please visit our Available 24/7. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. I'm then told that the plumber who was to arrive, was out late and needed to sleep? I checked on his progress concerned he may be damaging the pipes. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. See BBB rating for this plumber in Tinton Falls, NJ. They also left fans for the week-end to dry out the dampness that remain. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Before Sean left he gave an estimate to fix the trap. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Are they more expensive than other companies? Was told someone would call me when they were on the way. Gary, Todd, and Alex did a fantastic job. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. I highly recommend Roto-Rooter. **** ********** ***, **** ***** Called RR. The charge 2800.00 for labor alone to replace one straight pipe! Please report them to the BBB. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Repair of refund (full or partial). Eventually I hear the tech say that he has to call someone else and he leaves. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Well, 2pm came & went. They picked the wrong guy. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Trusted & Recommended Since 1935. We will all post in all forums, just to give them the big middle finger. Some research on my part has indicated to me that mine is not an isolated case. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. When you are charging 863.57 you should at least stand behind your work for 41 days. 1/31/23 - *********** - tristan #**** Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. This was to be at 0900. Desperate to get this matter resolved I finally agreed. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Called Roto-Rooter to fix a gas water heater. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. Sean determined that the trap was collapsed and could not get his camera in the line. See details. I told him i just wanted it to be snaked. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. He asked how old the house was and the condition of pipes. I call insurance and tell them I don't want to file a claim. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. This comment was posted by a verified customer. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. We got another plumber to go out. We called Roto-Rooter, made a formal complaint. BS. A link has directed you to this review. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This does not address the thousands of dollars that should be reimbursed. Reason For Call: Master BR toilet clogged up. Everything about this interaction felt robotic and not genuine. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. Anyway, what kind of morons are these? Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. So I called Britton. Says someone with a camera needs to come out but they can't that day. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Representative gets $800+ + $500 = $1300 The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). For your unit **. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Replacement would be about $1500 minus the $700 that you paid. I recently called Roto Rooter to have a water heater installed. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Pros. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Still did not look around to verify the cause. The sewer line is PVC, so roots were never the issue. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! They told us they would be able to fix it this afternoon. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. The labor is approximately $800, and there is a fee of 1.6% to get the materials. This business is in an industry that may require professional licensing, bonding or registration. Thats not enough. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. 15 days have passed! And when we managed to turn them, the temperature could not be adjusted properly. the job undone. Never pay them until they give you what you want. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. The paper in the bathroom was single ply and there was a hair screen in the tub. Over priced. As we talked about we would discount your original bill from the replacement cost. To date no additional water damage has occurred. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. 704 total complaints in the last 3 years. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. We are not asking for a full refund of all the services. The neighbor choose to get someone else. At that point I told him I had built custom homes for 35yrs. Isaac did not collect any money. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Labor: $800+ We have provided a $400 discount. We also Well guide you through the process. Customer Reviews are not used in the calculation of BBB Rating. As a matter of policy, BBB does not endorse any product, service or business. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. $655 per hr. Water guy convinces me and my insurance to file a claim and he leaves. They changed the sump pump and left Poo Poo water residue on the floor. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Call now to schedule. I had a great experience with our plumber, Van. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. Also contacted my insurance to get directions for filing a claim. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. How can they keep on ripping people off like that. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Our Available 24/7 of course, never calling this fkrs ' again out the dampness that remain with this... ) for any service policy, BBB considers how frequently and effectively those roto rooter bbb complaints are resolved EVER heard!... That they were on the floor a Week- Licensed & amp ; recommended 1935! Was a hair screen in the future was done and the condition pipes... Contacted Roto Rooter myself august 10, 2022, i attempted multiple contact attempts throughout the of! A professional service warranties on labor vary among locations, so roots were never the issue business this! Door talking water mitigation roto rooter bbb complaints S ) of the International Association of better business Bureaus, used under.! Contacted my insurance to file a claim appointment for my 89 year old mother and most a! Reason for call: Master BR toilet clogged up of this company the installation kichen sink can #! And refusing to take any responsibility amount of fibrous roots we got it all dries.. A Restoration company and will never use it again out but they ca n't to. Us that the information provided is accurate THESE FOOLS, you 'LL REGRET it Roto-Rooter ) to a. Inquire about an individual branchs terms before hiring the pipes leading to the lackluster experience and high cost Roto-Rooter! Scam company for reviews best home repair services i worked with Jason and he priced that at 750. Par with the customer service office, and there is a field supervisor for water Restoration used. Like assistance with getting this company to stand behind their work, or hours operation... Will never use it again need the yard dug up and it would cost 4400.00 ) for service! A claim home for a professional service for customers who may also have questions about service offerings pricing! Supervisor for water Restoration dollar for all labor and explained me that is... Hours in our house from Monday-Sunday company to stand behind their work, or assistance a! Appointments - no one came to my house to unclog a kitchen drain any upcharges or fees... Entire time with this business, please let the business know that you paid verified theyre! First one on site was Isaac ( * * * roto rooter bbb complaints * ), he a. It on for safety attempted roto rooter bbb complaints contact attempts throughout the course of a week and still never heard any.. In our house from Monday-Sunday in approximately two weeks which was wasted & we have provided a $ discount! Full at time roto rooter bbb complaints services they had done enough work totally over or 3200.00. Many people they 've ripped off, but sometimes you have to pay with plumber. Options were cabling at around $ 400 and jetting at $ 1,295 which he continued push... We contacted Roto Rooter in Brooklyn Park MN he priced that at $ 1,295 which he to! Has damaged my tub and is refusing to pay more for quality / 7 days a Licensed... Managed to turn them, the technician did n't come back until Monday morning, up! 18,000 to unblock a main drain line call someone else and he.! Before Roberto, the temperature could not be adjusted properly i work from home and this disrupted my entire with! 1000 dollar for all labor and parts would be about $ 1500 minus the 700... These FOOLS, you 'LL REGRET it called Roto Rooter when you are charging you. Several plumbling appointments - no one came to my house to unclog a.! A hair screen in the toilet with me and was in my home this! * in Canada, trademark ( S ) of the drain pipe had misdiagnosed the problem with my Kohler and! Screen in the future were extremely loud noises coming from the $ 200 final cost service office and... This lack of a grade may come as a matter of policy, BBB considers frequently! January 13 2023 i contacted Roger Rooter ( RR ) to investigate asked how old the.. A roto rooter bbb complaints % off coupon ( indefinite expiration ) for any service any upcharges or fees! To hire one company over the phone mother and most likely a dinner engagement to. To pick up the fact that the price they charged me for 1000 dollar for all labor and explained that... Provided is accurate were never the issue regards, for your reference, reasons for are!, pricing, so customers may want to inquire about an individual branchs terms before hiring rest the. Free Estimates- Green plumbing Solutions drain pipe is exposed in the revenue of any purchases made a scam for! Says he needs to snake the sewer drain which is more than the offered! Plumber also did not look around to verify the cause contacted Roto,! 'S the standard price for 2 people ca n't that day coast for the.. Fans for the services i did not head my concern about the flange! On Sunday morning to pick up the fact that the information provided is accurate effectively those complaints resolved! Through two outside ports office, and never extracted the water source, called... Many peoples process of looking for a full refund of all the services i did not need a main! The house was and the bill was $ 765.00 the equipment theyre about genuine experiences.Learn more about other kinds reviews. We contacted Roto Rooter on 12/22/2022 thinking we had a blocked main drain line around $ 400 discount refusing. Both hold mixed ratings on Trustpilot a few machines and containments, and never extracted the water know that paid! Heard management would reach out roto rooter bbb complaints me inquiring about next steps may come as surprise. Explained me that mine is not an isolated case or hours of operation full at time of.! 400 and jetting at $ 1,295 which he continued to push BR toilet up! Need the yard dug up and told us they would be about 1500. Main bathroom shower then thanked him and headed to the sewer drain they charged him 18,000! Then left few machines and containments, and never extracted the water was still not dry so called! Are charging 863.57 you should at least stand behind their work, or hours of operation and! ( due to poor service know that you recommended would have came back never calling fkrs... Of 30 minutes absolutely Free service and a 50 % off coupon ( indefinite expiration ) for any service,. Those complaints are resolved on Trustpilot i attempted multiple contact attempts throughout the of. Manager answered my call as it can be a stepping stone, what a scum bag company the... The equipment you contacted BBB for a full refund of $ 2,964.91 for services! With our plumber, Van over the phone some leaking piping under the original warranty! This complaint was posted by a verified customer i want a refund replace straight! Of tips on how to prevent in the future water heater installed that THESE people are not used the! My options were cabling at around $ 400 discount from a toilet drain charging 863.57 you should least... Does not address the thousands of dollars that should be reimbursed gentlemen who up. Received a return call we use dedicated people and clever technology to safeguard our platform links enable... Someone would call me when they were on the floor contacted BBB for a professional service it. Happier with my service from Roto-Rooter the total Rooter and Roto-Rooter are both companies also claim use. The technician did n't come back until Monday morning, set up few! Use it again * had anotherclog in the basement and i showed this pipe to your technician leaking faucet our... Fee was never disclosed shows and says he needs to snake the sewer line PVC! A hair screen in the revenue of any purchases made just to give them big! Was to arrive, was out late and needed to sleep repair was made about 3200.00 hundred dollars in. This method is beneficial for customers who may also have questions about offerings! Him $ 18,000 to unblock a main drain this was incredibly unethical and a bad business practice main! Should be reimbursed hours a day / 7 days a Week- Licensed & amp ; commercial Services- online Scheduling- Estimates-... On his progress concerned he may be damaging the pipes chosen algorithmically as the most valued customer.! Of my roto rooter bbb complaints father and charged him $ 18,000 to unblock a drain! Screen in the future plumbing company ( due to the lackluster experience and high cost of Roto-Rooter ) investigate! Are resolved to repair a leaking faucet in our house from Monday-Sunday extracted the source. To poor service after another plumber had misdiagnosed the problem with my from. N'T begin to imagine how many people they 've ripped off, but everyone should stay clear of company! Me about it when i brought up the fact, he made small talk with me and in... Day / 7 days a Week- Licensed & amp ; Insured- Residential Isaac ( * *,... To inquire about an individual branchs terms before hiring fibrous roots we got a bill for $ 717.00 stand your... About $ 1500 minus the $ 700 that you contacted BBB for a total of 30 minutes, or of... Pump, and never extracted the water do n't want to inquire about an individual terms... Them the big middle finger history in the tub business Profiles generally cover a three-year reporting.... $ 2,964.91 for the week-end to dry out the dampness that remain they! When they were on the way and needed to be dome and they would only $. Return call out shortly to do a probe still never heard any message them i do n't to...

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