If not, by all means file the claim; but reading the terms might save you from false hope or wasting your time. What would we come back for another sailing? By If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. "Sailaway With Jane McDonald" Cruise Cancelled for 2021, MSC Cruises Offers Discounted Sailings to Healthcare Professionals, Rolling Out the Deals: Why Now Might Be a Great Time to Book a Cruise, Galveston Port Director Says Disney Cruise Line to Limit Capacity, Enforce Embarkation Arrival Times, Royal Caribbean's Anthem of the Seas Cruise Ship to be Based in Southampton in 2021, What Should You Do If Your Cruise Line Cancels Your Cruise (Photo: fizkes/Shutterstock). As of now, the 30-day moratorium on cruises ends on April 10. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. If you are booked on a voyage that is in doubt because of the new rules issued by local authorities (such as cruises to Canada & New England, or the Mediterranean), it is best to sit tight and wait for the cruise line to issue guidance for these itineraries. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Separately, the remaining 28 guests will also be quarantined. Our points-obsessed staff uses a plethora of credit cards on a daily basis. In most cases, when you . I dont think it is unreasonable to familiarize oneself with them. I realize that to this point Viking has. Refundable cruise deposits mean that should you wish to cancel or switch your cruise, you can get your money back to the original form of payment, as long as you cancel before the final payment date. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Really!!! Take some time to research future cruises so that when you are contacted, you can complete everything in one transaction. Eight Diamond Princess passengers have died. For now, travel is about armchair exploration - and planning for better days ahead. In the OP'ers case, the parents opted to rebook to a later cruise (2022), so have already used any FCV that was issued. I am writing today because the situation has now become such that operating as a travel company involves significant risks of quarantines or medical detentions, which could diminish the travel experiences for which our guests have been planning. Just a matter of time before official announcement. Also, after all is clear here, you still don't know if all will be clear at your destination. Learn more. This is what Im thinking as well, that the trip may be cancelled altogether by Viking and in which case they may be entitled to a refund. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. In most cases, only those requesting a refund will have to do so by directly contacting the cruise line. Disney Cruises suspended its operations Friday. What Are Carnival's Early Saver Cruise Deals. That's the new plan at Carnival. This has always been Vikings ambition and will remain so. You can find the list in the benefits guide, but disinclined to travel is not one. Some of these offers, like Carnival's Early Saver program, offer cruisers price protection -- meaning if they find a better rate in their cabin category on their sailing, they're eligible to receive onboard credit or a free cabin category upgrade worth the difference in price. As for your airfare, I'm assuming you are going to Europe and I don't think we have many planes going there now. We rebooked for July 2021. Maybe we'll only be able to take road trips to close-to-home destinations for months on end. The company will continue to . If that happens, it will require cruise lines to recalibrate their finances, as this would drop many operational costs - but plenty of others would remain. It's no fun talking about the possibility that some companies may not make it through the coronavirus crisis. Royal Caribbean said it would conclude its sailings as scheduled. As keen as we may be to get back to exploring, for now, international travel must wait, Hagen added. We opted for a refund since we already had FCVs from our April 2019 Viking cruise being canceled. We upgraded our stateroom DV1 to PS2 and air from economy to comfort. Maybe resorts on land will reopen months before cruise lines begin sailing again. With the COVID-19 pandemic still in progress, it is important to understand that future changes, including cancellations and itinerary alterations, are always possible. Such a slow rollout would mean that some itineraries might not return until well into 2021. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. I would say cancel and get your money back minus $200. They did not purchase travel insurance. But we are truly living in an unprecedented time. Another rule banning anyone suffering from certain medical conditions such as diabetes or chronic heart disease also has been discussed. CC Help Jenn Email ctate@usatoday.com. Here is our list of tips to help you through: The Cruise Critic team has been working so you don't have to. I am writing to you today from my home, rather than the Viking office. I really don't think Viking is waiting until the deadline for you to get the refund. We don't feel comfortable and we will cancel but are waiting to see what Viking does. Future cruise credits must be used by Dec. 31, 2021. Del Rio told TPG the company might only bring back five or six of its 28 ships initially. Have more questions? 1) Viking like every other cruise line is in business to make money. What are the pros and cons of a refundable cruise deposit? Note, though, that both executives said that even when cruise ships start to come back, they would come back slowly. But, from I've seen, even the most strident Viking supporters harbor the view that Viking is playing us on the advance payment issue, or at least are not 100% happy about it. If you accept a future cruise credit, you're locking yourself into a trip in the next year or two with one particular line. [CDATA[ The difference of the discount can be used to purchase a travel insurance policy, which might cover you after final payment, if you are forced to cancel. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. It then would put a few more ships into service every month. What was great? This claim would have nothing to do with Viking. I do remember my first Viking cruise over 5 years ago having to pay a year in advance. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. We hope they can make it through this. That said, the discussions between the CDC and cruise lines are ongoing. Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking attellus@vikingcruises.com,let them know of your circumstances and offer to provide the appropriate medical evidence. Now Mr Trump has extended the 'lockdown' until the end of April and Boris is obviously going to extend it in the UK, companies will surely have to officially delay recommencement of operations? KEY FACTS. In recent years though, some lines have changed this up and chose individuals representing more noble causes. I think I can make better use of the money in the market for now than let it sit around. My parents booked a Viking cruise in 2018 for a 2020 sailing. I got through but my friends who were traveling with us did not so Wayne got us all conferenced in together. Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. We kept hoping theyd offer a refund like they did for the Hawaii cruise that turned into a Mexican cruise, and they still might. Additionally, we are committed to share more with you as we all work through this complicated time together. If you take the cash, you'll have access to a world of opportunity. (Enrollment required for select benefits.). No hard feelings, and I truly hope you have a great cruise. Future cruises must be taken before Dec. 31, 2022. wasn't worth 3 months interest. As mentioned previously, it is highly unlikely that Viking will provide a refund, I think KB's Mum has a suggestion well worth considering. A refund request form will be made available on the company's website on March 23. Started August 27, 2021, By None, except that 15 minutes not spent browsing Cruise Critic. Get expert advice, insider tips and more. And they're making the offers enticing. Currently, there are no blanket cancellations for Carnival cruises. The Fosses rebooked their cruise for this April. The majority of cruise ships will leave a port of call around 4 pm or 5 pm, although earlier departures and later stays can happen. For an explanation of our Advertising Policy, visit. Compared to the Celebrity cruise we booked for August 2021 for which we are receiving updates about every ten days. At the time, other Viking cruises were canceled about three months ahead of sailing. I believe Ive read on these forums something about receiving a cash refund after waiting for a voucher to expire. We suspect this was a short-term measure designed specifically to manage the return of cruisers who were stuck at sea at the time, and we expect it to reversed before cruising resumes. B. Maybe Viking has some special deal with Israel. Refunds come with future cruise credits of 25% to 100% of the original cruise value depending on when the refunded cruise was to depart. Compare the cost in points or miles to cash, and see which option is best. With the majority of the world's cruise lines temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be. If you are comfortable taking the risk, these rewards can pay off once onboard. CC Help Jenn And that doesn't count the host of flight delays that caused cruise passengers to literally miss the boat. 2) Viking's business model to make money is to provide a safe, high quality, superior service cruise experience to adults that allows them to explore the world in comfort. CC Help Jenn Do they have any cancellation coverage with their household insurance or connected to a bank account? I am sure you recognize that COVID-19 has made travel exceedingly complicated. We cancelled a July ocean cruise with themlast week while we were still 120+ days out and could get a full refund. This Royal Caribbean Announcement Will Make You Cry - And We're Going to Get Up Close to Bring You More. They are on a fixed income, and could really use the $6000 they've paid returned. Nonrefundable cruise deposits are usually associated with promotions and offers that not only provide fare discounts, but potentially onboard credit and other added-value perks. //

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