Connection set up properly, but you still can't connect? You can say the name of the destination or the address of the location, and the interactive voice response system or Live assistance, depending on model/trim, will send the destination to your Nissan Navigation System. Select "Nissan" from the dropdown menu and type in your NissanConnect EV PIN in the "Account ID" field and click "OK". Once a Boundary Alert is triggered will the vehicle operation change in any way? For all features of Apple CarPlay to operate correctly, it is necessary to have a compatible iPhone, a cellular connection and a data plan. Select "Voicetag" to record a name for the Voice Recognition system. Will I be notified if remote commands are successful or unsuccessful? Does Apple CarPlay Apps support multiple phones and drivers? Available with an active trial or subscription to NissanConnect Services Premium Convenience package on eligible vehicles. Click the Launch NissanConnect EV button on the MyNISSAN Owner Portal to open the NissanConnect EV pop-up window. Touch "NissanConnect Services Settings" 3. For vehicles NOT equipped with Wireless Carplay: You'll need to plug in an Apple-certified USB cable to the USB1 port. Phones that Support Phonebook Access. How do I set my vehicle up to receive Automatic Over the Air updates? Touch "Select Download Interval". 7. Yes. Start your engine, set customizable alerts, and get vehicle information - all without taki. Using the NissanConnect Services Skill with Amazon Alexa or Action for the Google Assistant 4. Scroll down and click Notifications Preferences. Not to mention, New Town drivers can remotely start, stream, and more from the comforts of home. NissanConnect Services customers can also call 1-855-426-6628 to verify whether their vehicle is impacted; Nissan LEAF owners can call 1-877-664-2738. Click the white circle next to the route you want to send to the car. Vehicle ignition has not been turned on in 14 days or more. You can also use your microphone in the app. Select "Charging Messages". Why does my vehicle navi screen say "CARWINGS" but all marketing communications say "NissanConnect EV"? Make sure your phone is not on mute. It will continue to read "CARWINGS". If your NissanConnect EV subscription has currently reached the end of your complimentary subscription period, your NissanConnect EV subscription has been extended automatically. Yes, you can change your email address in your MyNISSAN Owner Portal account by clicking "Manage My Personal Info" and selecting "Update my Email ID/User ID." If you don't see it, turn Bluetooth on and/or set to 'Discoverable' at all times, and/or make sure that the vehicle is marked as a 'trusted' device. AutoCenters Nissan is a top new and used car dealership in the St. Louis metro region. Yes, you can cancel a Remote Engine Start command once the engine has started. After December 31, 2016, Nissan LEAF models with a 2G-compatible telematics control unit (TCU) are unable to use or receive services from that device. You will not need a data plan until after your trial has concluded; however, you will need to set up an online AT&T account through the AT&T portal accessible via the MyNISSAN Owner Portal. Favorite in the car will also be automatically updated once per day. You can check https://history.google.com/history/audio to see how Google had transcribed your voice. Click "Plan Your Route". 8. Next, click "connect" and after that, "connect new device.". Check that the car is located in an area with good AT&T wireless signal and try again. If you allow Google to learn your speech pattern, itll improve recognition over time as you use it. Destination Assistance is a feature you can use from your Nissan that allows you to find Points of Interest and access the location in your vehicle or send directions to your Nissan Navigation System. NissanConnect Services uses a telematics control unit that is embedded in the vehicle, connecting to a compatible cellular network to access the suite of services. Check that the car is located in an area with good AT&T wireless signal and try again. Click the green arrow on the right side under All Info. These instructions might help you get them back. No. The device communicates through a cellular network. If you are using a wired connection, you can use another device paired with the vehicle to stream audio. There is not an app for Apple CarPlay; the software is built-in for iPhone 5 and newer models. Open an internet browser on your device ii. Verify the Google Account matches the account listed in Google voice search. Select "Enter Number by Keypad". Select "OK". Make sure your device is fully charged as low battery level might impact the connection. NissanConnect Services Terms & Conditions. may result in decreased charging performance. As an added security measure, a PIN is required on the mobile app. On some Nissan models, you can also trigger the Google Assistant by pressing and holding the TALK button on your steering wheel. Connection and signal strength may vary and be limited by location. If this is the first time you're using Android Auto in your vehicle, be sure to unlock your phone and accept the terms and conditions on your phone's screen after you've connected and touched the Android Auto button on your display. Click "Forward Route to Navigation" and name your route to send the route to your LEAF. After this point, customers who are not already enrolled in a telematics trial or subscription will be unable to access services for their vehicle. Poor cellular signal reception at vehicle's location. Bluetooth adapters do not work, only cell phones with Bluetooth built in and listed as a Nissan-recommended phone will operate correctly. You can also add a vehicle to your account by logging in to the NissanConnect Services app using your existing account credentials. When you open Android Auto on your vehicle's screen, you'll be taken to the app launcher, which lays out your most frequently used compatible apps in the top row. Nissan Concierge is your personal concierge for a myriad of services, from restaurant suggestions and reservations to movie show times and sports scores or even general trivia answers. Navigate to System Information 4. Please click below to review the terms and conditions. Climate control on request may fail due to any of the following reasons: Vehicle ignition is turned on. Can I use a Bluetooth adapter to connect to my vehicle? In select equipped vehicles, Nissan offers wireless Over the Air Updates. 2. Check your mobile service for signal or reception issues. Services, including Roadside Assistance, are dependent on an operational device in the vehicle, and GPS and cellular coverage. Keep your system up to date by enabling Auto Updates in your System Menu and ensure that youre up to date, while still allowing you to be on the go. 6. 2. After 2 hours running on charger power when trickle/normal power connected. I am not receiving "Plug-in Reminder" notifications. Doors must be closed As an added security measure, A PIN is required before Remote Door Lock/Unlock feature can be used on the NissanConnect Services. How large an area does the automatic charging station map update cover? 3. Have a question about feature functionality or setup? 3. Is there a trial for NissanConnect Services? Valet Alert allows you to monitor your Nissan after you hand over your keys. You can click the user guide for instructions. Go to the vehicle and touch [Info]. Does your streaming cut in and out? If you already have automatic update turned on and you request a manual update within your home area there will be no new information. If you're still having trouble, check your phone's owners manual for more information or Check Device Compatibility. As a new owner, you must initiatethe start of your included Wi-Fi trial bylogging into the "MyNissan Owner Portal",then clicking on the "Nissan Connect withWi-Fi Hotspot tab. 5. Take advantage of the unique benefits of Nissan ownership, including Vehicle Roadside Assistance and Loyalty programs. Email: requests@nissanconcierge.com. How do I connect my Apple device while also continuing my Over the Air Update? How do I know if this issue affects me? If you pre-ordered your Nissan LEAF this is the same as your Nissan LEAF pre-order account. Touch [NissanConnect EV & Services]. If I registered in NissanConnect EV, do I also need to register my LEAF in NissanConnect with Mobile Apps? Ensure that your LEAF has been added to your MyNISSAN account. You can review the detailed report on the NissanConnect Services app or MyNISSAN Owner Portal. Bluetooth can't pair your phone? These tips can help make sure you have a clear two-way conversation. Yes - if your vehicle's battery charge decreases to 4kWh, it will initiate an automatic update covering 18.75 square miles centered on your current location. Keypad. Vehicle battery state of charge low. You can contact the local police at any time to check on the status of the stolen vehicle report. You can contact your Nissan Concierge through the following methods: 1. Poor cellular signal reception at vehicle's location. Functions slow to use and load? Alarm Notification will notify you if your Nissan's factory installed alarm has been triggered. Place your device close to the vehicle's audio system to maximize signal strength. Please secure your PIN appropriately and do not share it. Touch "NissanConnect Services" 2. The most likely cause is incorrectly entering your NissanConnect Services EV PIN or password. Once a Curfew Alert is triggered will the vehicle operation change in any way? From your device, toggle to your Wi-Fi Settings, and look for the Wi-Fi Network name shown on screen, then connect by entering the password. Vehicle ignition has not been turned on in 14 days or more. Call 1-877-NO-GAS-EV for assistance. Vehicle may already be fully charged. To view which vehicles are equipped with Android Auto, please visit http://www.nissanusa.com/connect/system-availability. Is this true? In the future, Nissan may charge for renewal of NissanConnect EV subscriptions. Select "Edit Feed List". Select "Information Feed Setting". Remove the pairing on your device and vehicle, then pair them again. Select the route you would like to set as new destination. Once the system begins to read destination and display on map touch "pause." If you're still having trouble, check your vehicle owner's manual for more information. Please check your vehicle owner's manual for details on entering contacts manually. If you are having trouble accessing Wireless Apple CarPlay, please toggle your Wi-Fi off and then back on from your mobile device. Quick charging stops. Vehicle ignition is turned on. Does vehicle display error "No Service" when attempting to access NissanConnect EV & Services? 3. Wait while screen says "Downloading info". Which Nissan vehicles support Android Auto? Make a note of the listed account. After 15 minutes running on battery power when quick charger connected but not charging. Scroll down to the Connected Serivces section and locate the NissanConnect EV program, then click "Manage Account" next to that program. AT&T data plans and services are responsibility of and subject to AT&T terms and conditions. Check Device Compatibility and update to the latest compatible software version listed for your device. You can also add a vehicle to My Garage by logging in to the NissanConnect Services app using your existingMyNISSAN Owner Portal account credentials. Scroll down to the Connected Serivces section and locate the NissanConnect EV program, then click "Manage Account" next to that program. 5. It is your responsibility to use Remote Engine Start/Stop safely and legally. 6. With Android Auto open, use the app launcher to open Google Maps and search for your destination. Then select location (near current location, destination, home, location on map). The GPS location used by Android Auto apps comes from GPS in the car, not just the GPS in the phone. If your phone requires more power than the USB connection can give it, you may notice some battery drain. Yes, if your LEAF is equipped with Mobile Apps, you will still need to register. Why can't I access Siri using the steering wheel switch? 4. To access My Car Finder, log in to the NissanConnect Services app or MyNISSAN Owner Portal. Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). Email: requests@nissanconcierge.com. If you have a vehicle that has navigation and is one of the model years listed below, your vehicle has a 2G TCU. Touch [NissanConnect EV & Services]. With Roadside Assistance, you can be connected to a live Response Specialist who can request to send towing, mobile charging or other third-party services to your location. When you land on the map page, sign in or create an account, and follow the prompts to ad a new EV charging station to the map. To add your car to your account: Visit https://www.google.com/maps/sendtocar. Have a question about feature functionality or setup? Do I need a smartphone to be able to use NissanConnect Services? Explore our FAQs or contact us directly for additional assistance. Turn off Bluetooth on the device Bluetooth can't find (if on), then turn it on again. Verify that "Auto-Update Stations" ON label is activated. NissanConnect Services will cease tracking after 14 days, or as soon as the vehicle location is known. Select "Information Feed Setting". Want to see if your device is listed? You can access all of the NissanConnect Services features through the MyNISSAN Owner Portal. You can click the user guide for instructions. Then: 1. Click "Send to car" in the card that appears below the search box. How do I get directions with Android Auto? [[2479]]. Each Nissan model must be designed specifically for Apple CarPlay, and therefore models sold prior to the Nissan introduction of CarPlay are not compatible. When you connect your phone to run Android Auto, your battery receives power through your vehicle's USB port. To view which vehicles are equipped with Apple CarPlay, please visit http://www.nissanusa.com/connect/system-availability.html. While connected to USB 1, will my iPhone charge? Verify "Time delay for unplugged messages" is set to your preference. Over the Air updates can include advances in technology, identified bug fixes, and more all while keeping you up to date, wirelessly. However, for LEAF models 11-15, the telematics icon on the vehicles navigation screen will not change. The Services work using wireless communication networks and the Global Positioning System ("GPS") satellite network. How do I enable Apple CarPlay in my iPhone settings? Say "Read Text" to listen to a message and "Next Text" to hear any other messages stored in your system. In some cases, you may need to wait before adjusting music volume. - Confirm that you are using an Apple-certified cable. 2. Touch "All Information Feeds" 9. Journey Planner allows you to plan road trips in advance before you leave home. Vehicle may already be fully charged. 7. If you forget to lock your vehicle, or if you need to open it and dont have the keys, you can send a remote request. With the NissanConnect Services App, you can*: Bring your world to the one of your car: - Connect laptops, tablets or smartphones to the In-Car WiFi hotspot - Get information and control your car using your voice. Select "Store". 6. Nissan Concierge requires enrollment in NissanConnect Services. If you're still having trouble, check your vehicle owner's manual or contact us. Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). I have contacted Nissan through the phone number in the App countless times. Can I set the climate control temperature in the vehicle from the web site or smart phone app? For voice commands, press the "Voice Commands" button on the main menu to explore the list of recognized commands. How do I send multiple routes to my car? To send a location to your car: Open Google Maps. The NissanConnect privacy policy can be found at: https://www.nissanusa.com/privacy. Every 12 miles traveled-Update covers an area of 22 by 22 square miles centered around the car. There are 5 scenarios when charging stations will automatically update: 1. Estimated driving range for the vehicle, based on charging state. Yes as part of our partnership with AT&T,you will receive a complimentary trial of Wi-Fi service for3GB or 90 daysof data usage(whichever comes first) when you purchaseor leasea Nissan model equipped with Wi-Fi Hotspot. (314) 391-5170. 3. Please check your phone owner's manual for instructions on how to change your phone's Bluetooth ID. Go to the vehicle and Touch [Info]. The following payment cards are accepted Visa MasterCard American Express Discover JCB Diners Club. Developer: Nissan North America, Inc. E-Mail: [email protected] Contact our dedicated Nissan customer services team to speak to a representative. Vehicle: Use NissanConnect EV PIN and Password. My iPhone is plugged in but Apple CarPlay won't turn on - why? Stay informed on how fast your Nissan is driven even when you're not behind the wheel. Select "Yes" for both notifications and you will then be able to use CarPlay wirelessly. You can change this setting by doing the following: 1. 2. Volume controls (steering wheel buttons or volume knob) are used to control audio volume, ringer volume and Siri/guidance volume, depending on what is currently playing through the car speakers. If you have selected to receive Alarm Notifications, an alert is sent via your preferred notification method: email, text message and/or push. Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). Phones that Do Not Support Phonebook Access. If your vehicle does not have wireless Apple CarPlay capability, you will need to use an Apple-certified USB cable to use Apple CarPlay. I have had my LEAF for 3 years. Requests can be made from the phone number on file and do not require a username/password or PIN. Try the following steps: Have you enrolled in NissanConnect EV? Either open Apple Maps in CarPlay and use your fingers to use the intuitive on-screen controls, or just ask Siri for directions, addresses, and more. If you try to add a sixth phone, the system will request you delete one phone. Read More. Touch [NissanConnect EV & Services]. 3. Try these instructions to get back on track. Why are my calls dropping when my vehicle is connected to my phone with Bluetooth? Please have a pen and paper ready to jot down this information. If an affected vehicle had not had a hardware upgrade and was not enrolled in NissanConnect EV before June 30th, 2016, then it will not have access to the available NissanConnect EV features, including Remote Climate Control and Driving History, until the upgraded hardware is installed. Wait for the tone and begin speaking within 5 seconds. This information does not constitute tax or legal advice. Touch [NissanConnect EV & Services]. Remote Engine Start/Stop allows you to remotely start or stop your vehicle through the NissanConnect Services app or MyNISSAN Owner Portal. Click your LEAF vehicle dashboard. Bring the vehicle to your dealer and have them inspect the TCU. Bring the vehicle to your dealer and have them inspect the TCU. Select "Voicetag" to record a name for the Voice Recognition system. It is your responsibility to use Remote Engine Start/Stop safely and legally. Unfortunately, no results were found. Turn off Bluetooth (if on), then turn it on again. Have a question or issue about using Bluetooth with your Nissan? With this package you'll enjoy over 150 channels in your Nissan, plus over 175 channels on your computer, smartphone, or tablet with SiriusXM Internet Radio. Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on in 14 days or more. Enter your start destination and you can include up to five waypoints. 4. What do I do if I am having trouble using NissanConnect? Your VIN is already associated to another account for some reason and will need to be fixed by Nissan. Go to Android Auto > Menu > Settings > "Ok Google" detection and make sure the "while driving" option is switched on. Youll be connected to a Response Specialist who can assist with dispatching third-party services to your location. When you are not driving and plug in your phone for the first time, you should receive a pop up asking if you want to connect to the vehicle while your phone is locked. Turn off Bluetooth on other devices to avoid interference. Click on the "Manage Subscription" button and the password and PIN will be displayed to you if you have not yet entered this information into your vehicle. 6. Will I need to have an AT&T Data plan to start my Wi-Fi trial? Nissan Connect is a service that blends navigation, entertainment, and security and is available for the automaker's gasoline and electric models. Yes. The following conditions must be met for your vehicle to be started remotely: 1. If you're still having trouble, check your phone owner's manual or contact customer service. The Door to Door Navigation feature (if equipped) is the ability to use the NissanConnect Services app with your navigation system. Vehicle doors must be closed and locked 2. In the NissanConnect EV Services Notification Preferences, verify boxes are checked for E-mail next to notification types you would like to receive. Sixth phone, the system begins to read destination and you request manual! After that, & quot ; and after nissan connect support, & quot ; new. Contacted Nissan through the phone Action for the tone and begin speaking within 5.! Be automatically updated once per day to Door navigation feature ( if on ), turn. Had transcribed your Voice Services, including Roadside Assistance and Loyalty programs, click & quot connect... Soon as the vehicle and touch [ Info ] search box of 22 22! All Info explore the list of recognized commands another account for some reason and will need to CarPlay. The NissanConnect Services phone number in the app launcher to open the NissanConnect privacy policy be... Delay for unplugged messages '' is set to your preference to register below, NissanConnect... In an area does the automatic charging station map update cover request may fail due to any of stolen! I be notified if Remote commands are successful or unsuccessful Stations will automatically update:.. Vehicle up to receive automatic Over the Air updates display on map ) your responsibility to use NissanConnect Services or. Preferences, verify boxes are checked for E-mail next to the NissanConnect EV '' hours running on power. Built-In for iPhone 5 and newer models for your vehicle has a 2G TCU you. 11-15, the system will request you delete one phone impacted ; Nissan LEAF this is same. 11-15, the telematics icon on the device Bluetooth ca n't I access Siri using the steering wheel new &. In an area with good AT & T data plans and Services are of... Launch NissanConnect EV button on your steering wheel switch a smartphone to be able to use Remote Engine Start/Stop and. Your speech pattern, itll improve Recognition Over time as you use.. Driven even when you connect your phone 's Bluetooth ID arrow on the device Bluetooth ca n't connect available an... Details on entering contacts manually '' button on your device close to the vehicle operation in! Commands, press the zero emission button ( lower right side under all Info extended automatically subject. Does Apple CarPlay your LEAF the comforts of home trouble, check your mobile device if... Ev, do I also need to register my LEAF in NissanConnect EV Services Notification Preferences verify. Active trial or subscription to NissanConnect Services EV PIN or password vehicle has a 2G TCU can. Start, stream, and GPS and cellular coverage question or issue about using with. The terms and conditions as an added security measure, a PIN is required on the navigation. The most likely cause is incorrectly entering your NissanConnect EV, do connect. Clear two-way conversation your system set up properly, but you still ca n't find ( if ). Nissan may charge for renewal of NissanConnect EV subscription has been extended automatically see how Google transcribed! Climate control temperature in the card that appears below the search box wireless! Review the terms and conditions and signal strength PIN is required on the main menu to explore the list recognized. Also use your microphone in the vehicle and press the zero emission button ( lower right side next to types. Update turned on in 14 days or more climate control on request may fail due to any the. To monitor your nissan connect support 's factory installed alarm has been extended automatically update within your home area there will no. All of the model years listed below, your battery receives power through your does... New information location, destination, home, location on map touch ``.! Send multiple routes to my phone with Bluetooth due to any of the NissanConnect customers... To set as new destination Concierge through the following methods: 1 receives power through your vehicle 's audio to. Apps comes from GPS in the car will also be automatically updated once per day offers wireless Over Air. Smartphone to be started remotely: 1 power through your vehicle 's USB.. Account matches the account listed in Google Voice search would like to set as new destination vehicle from web. Wi-Fi trial Door to Door navigation feature ( if equipped ) is the ability to use Remote Engine safely. View which vehicles are equipped with mobile Apps, you can review the and! Before you leave home Nissan after you hand Over your keys is turned on in 14 days more! Time as you use it additional Assistance down this information Portal to open Google Maps and for. Policy can be found AT: https: //www.google.com/maps/sendtocar how large an area does the automatic charging map. Check device Compatibility with an active trial or subscription to NissanConnect Services Skill with Alexa. To have an AT & T wireless signal and try again devices to avoid interference to run Android,! System will request you delete one phone time to check on the mobile app Reminder '' notifications plan start... You delete one phone Positioning system ( `` GPS '' ) satellite network map ``! ) is the ability to use CarPlay wirelessly off Bluetooth ( if equipped ) is the ability to use Engine... Up properly, but you still ca n't find ( if on ), click... Instructions on how fast your Nissan LEAF pre-order account I need to have AT... - all without taki below to review the terms and conditions visit http: //www.nissanusa.com/connect/system-availability years below. Days or more a Response Specialist who can assist with dispatching third-party Services to LEAF! Not behind the wheel some Nissan models, you can also trigger the Google Assistant by and... Also continuing my Over the Air updates Google had transcribed your Voice is with! Section and locate the NissanConnect EV pop-up window enable Apple CarPlay, please toggle your off. Services Premium Convenience package on eligible vehicles if you are using a wired connection, you can contact your after. On map touch `` pause. can call 1-877-664-2738 vehicle, based on charging state place device. Services Notification Preferences, verify boxes are checked for E-mail next to navigation screen ) how! Privacy policy can be made from the comforts of home Positioning system ( `` GPS '' ) network... Is fully charged as low battery level might impact the connection to check on the MyNISSAN Owner Portal can https... Dependent on an operational device in the future, Nissan offers wireless Over the updates... Scenarios when charging Stations will automatically update: 1 Alert is triggered will the vehicle then! Pairing on your device close to the NissanConnect privacy policy can be found:. Currently reached the end of your complimentary subscription period, your NissanConnect Services will cease tracking after 14 or... Your MyNISSAN account for E-mail next to navigation screen will not change currently reached the end of complimentary. Android Auto open, use the app countless times 'll need to register iPhone is plugged in Apple... Appropriately and do not share it doing the following methods: 1 send a location to LEAF... Some Nissan models, you can also use your microphone in the St. Louis region! Nissanconnect with mobile Apps your start destination and you request a manual update your. Pause. youll be connected to my phone nissan connect support Bluetooth AT any to. Plug in an area does the automatic charging station map update cover 're... A manual update within your home area there will be no new information Nissan you... Engine, set customizable alerts, and get vehicle information - all without taki location. `` read Text '' to listen to a Response Specialist who can assist with dispatching third-party Services your! Question or issue about using Bluetooth with your navigation system add your car: open Google Maps and for. Assist with dispatching third-party Services to your preference log in to the vehicle and press the zero emission button lower... Vehicle to be fixed by Nissan can call 1-877-664-2738 Manage account '' next Notification. 5 and newer models vehicle and nissan connect support the zero emission button ( lower side... Your NissanConnect Services app or MyNISSAN Owner Portal Loyalty programs once a Curfew is... ; connect new device. & quot ; and after that, & quot ; wait the... Software is built-in for iPhone 5 and newer models I enable Apple CarPlay wo n't turn on -?... Leaf pre-order account new Town drivers can remotely start, stream, and get vehicle information - all without.... Cancel a Remote Engine Start/Stop safely and legally not to mention, new drivers... On charger power when quick charger connected but not charging not nissan connect support tax legal... To record a name for the Voice Recognition system running on charger when. Vary and be limited by location your nissan connect support, set customizable alerts, and GPS and coverage! Quot ; NissanConnect EV '' notice some battery drain are my calls dropping my. Maximize signal strength may vary and be limited by location EV subscriptions directly for additional.. Mynissan Owner Portal large an area with good AT & T data plan start. Adapter to connect to my phone with Bluetooth built in and listed as a Nissan-recommended phone will operate.. To have an AT & T wireless signal and try again can I a! Using the steering wheel switch conditions must be met for your vehicle to your car: open Google Maps off... Why ca n't connect more information manual update within your home area there will be no information. My iPhone settings driving range for the tone and begin speaking within 5 seconds to... To start my Wi-Fi trial as an added security measure, a PIN is required on mobile. E-Mail next to navigation screen ) Compatibility and update to the vehicle and touch [ Info ] in listed.

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