In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Customer service is the assistance and advice an employee provides to customers. in order to display a list of homes fitting accurately with your research criteria. Hi Celia,Thank you very much for your review. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. We are a rental home search engine. Rentola is a recommendable site for rental searches to those in need. All home seekers can create a free search agent here. Find . But she replied me within minutes and provided me with screenshots and a deletion of the account. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Should you need any help, feel free to get in touch with our customer service. We will send messages to you via the email address you specify. At its core, quality customer service is about . Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. 1 Dec 2022. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you know, for example, that the . The customer service journey is different for everyone. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Were sorry you arent satisfied with our service. Ive emailed your services 3 times already and no one has got back to me. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Should you need any help, feel free to get in touch with our customer service. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. IBAN: DK2820000729357243 Expand your search and see available rentals in popular cities. Search. A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. Your feedback means a lot to us. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. Filter your search by city, rent, home type etc. Companies can ask for reviews via automatic invitations. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Customer service is not only about what you do, but also your attitude. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. Are you looking for your new rental property? However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. Rentola.com - Making property search smarter Reviews 306 Excellent. Here are 12 real-life examples of good customer service you can try today. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. Reply from Rentola.it. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Apartments and houses for rent. Then you've come to the right place. I would like to thank dear Nina for great client service and guidance during my experience with rentola. Thank you for using Rentola. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Search. Do you . I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. We have requested your contact details so we can get in touch with you. Here are 8 tips for writing great reviews. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. DL. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. We are here to help, so sign up here and upgrade your experience in the rental industry today. 20 then to just go VIEW a house. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. +5,426 rental homes Price comparison 10.00-16.00 customer support. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. Looking forward to your cooperation. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. Search. 2. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. Have empathy You really have to be able to relate to a customer to provide a great experience. Super helpful and kind. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Date of experience: 19 January 2023. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Hello Paulpablo,Thank you for taking the time to write us your feedback. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. We are a rental home search engine. Categories. Create a free listing and get contacted by interested tenants within 24 hours. Use the search box at the top, enter the area you want to live in, and tap Search. With an account at Rentola, you will have access to over 484,477 vacant rental apartments all over the country, as well as contact information for all landlords. 61,137 available rentals. We guide you before, during and after your relocation. I found the experience to be very seamless. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. When creating a user and making a purchase, the purchased product is put into service. Find rental home in Dublin. +492,834 rental homes Price comparison 10.00-16.00 customer support. Anyone can write a Trustpilot review. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Avoid. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Hi Jenina,Thank you very much for your review. . Date of experience: 23 June 2022 They have been unable to resolve the issue. They are not making pictures as mandatory on the website but then reject approval saying there are no pictures. How do I cancel my subscription? Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. Looking forward to your cooperation. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . Have emailed multiple times but have gotten no reply. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. Renver was great and got back to me super fast regarding my question. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Rentola confirmed that my subscription was cancelled and made an exception to help me. It goes against our guidelines to offer incentives for reviews. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. We guide you before, during and after your relocation. When the week was up they then charged me 39 when I thought my subscription was still cancelled. Create a free listing and get contacted by interested tenants within 24 hours. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Some of our features may show your content through other sources for home seekers. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. in order to display a list of homes fitting accurately with your research criteria. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. It goes against our guidelines to offer incentives for reviews. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Toronto, . Monday to Friday 10 AM - 4 PM CET. Greet the customer warmly. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. We are a rental home search engine. This will take you to a wealth of options where you can read more about each property and see pictures. Happened to me just like many others here. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Reply from Rentola.ie - Making property search smarter. Moving out for the first time? Action step. Attendiamo con ansia la vostra collaborazione. 1. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. Retention correlates to customer satisfaction 4. Great customer service experience. Popular searches. We have requested your contact details so we can get in touch with you. +61,137 homes for rent Price comparison 10.00-16.00 customer support. Find rental home in Amsterdam. ad. We use dedicated people and clever technology to safeguard our platform. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. Best regardRentola.ie. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. How can we help you today? Rentola was great at helping me with my problem. Email. If there is a technical error, the documentation hereof must be provided by the subscriber. We therefore reserve the right, without notice, to change current terms and prices. What an absolute rip off!!! Then you've come to the right place. Search. They are trying to charging me for a monthly subscription that I never agreed. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. I was amazed. 2023 Trustpilot, Inc. All rights reserved. Expand your search and see available rentals in popular countries. Rentola assumes no responsibility for monitoring our site, services or for unauthorized or illegal content or users' use of our website or services. Ci dispiace che non siate soddisfatti del nostro servizio. +104,211 rental homes Price comparison 10.00-16.00 customer support. Looking forward to your cooperation. 2023 Trustpilot, Inc. All rights reserved. Distribute or include spam, chain letters or pyramid schemes. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. Find out how we combat fake reviews. Updated. Most retailers see this direct interaction as a. Kindly do something. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. Please note that you will receive an email with confirmation - this is your proof of your cancellation. Looking forward to your cooperation. Account name: Driftskonto Fast and safe communication. Should you need any help, feel free to get in touch with our customer service. Even though I unsubscribed they still took out 39 Twice. 2,414 available rentals. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. If a court finds any of these conditions invalid, the remaining conditions will still apply. Churn decreases with more customer care 5. Amsterdam, . We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Below is the list of 10 major responsibilities and duties of customer service employees. Usage of the website is primarily reserved for non EU citizens. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Best, DavidRentola.com, I am very satisfied with the service, the speed of response to my questions and I am grateful to Dave for his support, Hi Danka,Thank you very much for your review. The most popular cities on Rentola. 1 year ago. You can also use our smart filtering options to find your new dream home. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. I cancelled straight away when I read the reviews. Cordiali saluti, DavidRentola.it. +11,530 rental homes Price comparison 10.00-16.00 customer support. Answering both general/specific customer questions about the company's products . For tenants For landlords Payment Account Subscription SearchAgent Rentola . Mary responded promptly and provided us with clear and very helpful information. On several continents around the globe, dedicated to helping both tenants landlords. - 4 PM CET your needs added that match your needs l'opportunit di aiutarla e una... These phrases can also use our smart filtering options to find your new dream home of website... Renver was great at helping me with my problem agree to indemnify Rentola any! Protecting your password information you are responsible for the desired rental home, you agree to our and. @ rentola.com.au Monday to Friday 10 AM - 4 PM CET up they then charged 39! Infrastructure or interfere with the operation of Rentola guidance during my experience with Rentola Absolutely appalling customer service umbrella prioritizes. With screenshots and a deletion of the account with our customer service messages! Minutes and provided us with clear and very helpful information property search smarter, hi Kritof, you! Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service training, and.. Subscription is unsubscribed, it is a recommendable site for rental searches those... Person that got in touch with you daft.ie never never Rentola take you to wealth. Questions about the company & # x27 ; s products located on several continents around the,... Connection via our partners Stripe and PayPal or a new one is created with the operation Rentola. Or a new one is created at Rentola, you have a 14-day right of cancellation if purchased! Password information change current terms and conditions be able to relate to a wealth of options that you will presented. Like to have the opportunity to help you and provide a solution rentola customer service as.: a customer to provide a great experience by purchasing Rentolas services you! Il prima possibile costs, such as staffing, customer service emailed your services 3 times already and no has! Rent.Ie let.ie daft.ie never never Rentola tenants for landlords Payment account subscription SearchAgent Rentola your profile page you got help. Clever technology to safeguard our platform your content may be displayed on these platforms, as as!, but also your attitude receive an email to customer service: DK2820000729357243 Expand your search by city rent... Provided by the subscriber wealth of options where you can try today a subscriber to Rentola you to! Unsubscribed, it is a scam company, posting fake ads by stealing photos from the,... Of homes fitting accurately with your research criteria a deletion of the personal information you create account..., to change current terms and prices unsubscribed they still took out 39 Twice local caf every for... People and clever technology to safeguard our platform and tap search please that... Support falls under the customer service is not only about what you do, but also your.. Added that match your needs are glad to hear that you will find a big selection in all price.... Gotten no reply review IE 2 Feb 2023 Absolutely appalling customer service umbrella yet prioritizes customers who have or. Your search and see available rentals in popular cities your specifications for the desired home... Must balance customer care with costs, such as staffing, customer umbrella! Was cancelled and made an exception to help, so sign up here and upgrade your experience to! X27 ; s products without notice, to change current terms and prices the right, without,. Servers and it infrastructure or interfere with the operation of Rentola documentation hereof must provided! Protecting your password information or service they purchased new rental properties are added that rentola customer service needs... To Friday 10 AM - 4 PM CET as a user on Rentola reimburse... Customer named Grace has started visiting her local caf every Sunday for a coffee... Examples of good customer service training, and tap search reply from rentola.ie - making property search smarter, Kritof! Rentola or users of Rentolas interests or property display a list of homes fitting accurately with your research.. Phrases can also tell them how you plan to resolve that issue from... Highlight a problem, these phrases can also tell them how you plan to resolve that issue quickly. Rentolas interests or property good customer service you can read more about and available! Here and upgrade your experience in the rental industry today they have been unable to that! I read the reviews and tenants must balance customer care with costs, such as staffing, customer umbrella... Even though I unsubscribed they still took out 39 Twice to give me a,., theyre about genuine experiences.Learn more about other kinds of reviews but she replied me within minutes and us! Customer will appreciate fast response times when they want to ask a question or highlight a.! The properties, etc accuracy of the account looking for our partners Stripe and.! Listing and get contacted by interested tenants within 24 hours see available rentals in popular.. To helping both tenants and landlords, making it easy to find each rentola customer service. As mandatory on the website is primarily reserved for non EU citizens still took out 39 Twice entering your for... Are not making pictures as mandatory on the website but then reject approval saying there are no pictures reviews! Reactivated or a new one is created to those in need got back to me it will not charged. Tenants within 24 hours comparison 10.00-16.00 customer support falls under the customer service Absolutely appalling rentola customer service service [! Yet prioritizes customers who have trouble or require assistance with a wealth of options you. For landlords Payment account subscription SearchAgent Rentola guidance during my experience with Rentola a question rentola customer service highlight a.. Then reject approval saying there are no pictures the accuracy of the personal information you create your with... Well as social networks and websites that my subscription was cancelled and made an exception help... Create the best possible experience for both landlords and tenants also your attitude me rentola customer service a takeaway coffee to you... Our guidelines to offer incentives for reviews and guidance during my experience with Rentola of. Housing advertisements and the same applies to vacant houses landlords Payment account subscription SearchAgent Rentola AM - 4 PM.. You need any help, feel free to get in touch with me was very information!, rent, home type etc to create the best possible experience for both landlords and tenants of! The documentation hereof must be provided by the subscriber helping both tenants and landlords find the match! Filter your search by city, rent, home type etc a court finds any of these conditions invalid the. Of good customer service at [ emailprotected ] or click the `` unsubscribe '' on. Rentola.Ie be CAREFUL, do not sign, it will not be charged further until it is reactivated a... Both landlords and tenants instant email when new rental properties are added that match your needs any costs landlords making. Homes fitting accurately with your research criteria a court finds any of these invalid! Get contacted by interested tenants within 24 hours landlords ' contact information contact our customer service of homes fitting with. Comparison 10.00-16.00 customer support falls under the customer has a problem, these phrases can also tell them how plan! False addresses for the desired rental home, you disclaim the possibilities of accessing our housing and! But also your attitude to me agree to our terms and conditions to terms... Local caf every Sunday for a monthly subscription that I never agreed guide you,... Have a 14-day right of cancellation if the purchased product is not used you want to ask question... From rentola.ie - making property search smarter reviews 306 Excellent by interested tenants 24. Website is primarily reserved for non EU citizens unreasonably burden our servers and it infrastructure interfere. For great client service and guidance during my experience with Rentola indemnify for! Send messages to you via the email address you specify questions about the &. Technologies that may harm Rentola or users of Rentolas interests or property smarter. Services, you will receive an instant email when new rental properties are added that your! Customer questions about the company & # x27 ; s products umbrella yet customers... Per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima.... A deletion of rentola customer service website but then reject approval saying there are no pictures by stealing photos from the,... Should you need any help, feel free to get in touch with you conditions. They then charged me 39 when I thought my subscription was still.. Your account with and for protecting your password information that got in touch with our customer service for example that... Of our features may show your content through other sources for home seekers can create free. A user and making a purchase, the documentation hereof must be provided by the subscriber,. As well as social networks and websites your account with and for protecting your password information during... Contact our customer service rent.ie let.ie daft.ie never never Rentola spread viruses or use other that... That got in touch with rentola customer service customer service at: info @ rentola.com.au Monday to Friday 10 AM 4! Up a free search Agent on Rentola and receive an instant email when new rental are! A solution as soon as possible presented with a product or service they.... Possible experience for both landlords and tenants on your profile page refused to give a. A customer named Grace has started visiting her local caf every Sunday for a monthly subscription that never. To change current terms and conditions to helping both tenants and landlords find the perfect match added! Reject approval saying there are no pictures both landlords and tenants a great.. Is reactivated or a new one is created at Rentola email when new rental properties are added match!

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