interviewer was nice. The process took 3 weeks. Followed by a tour of the premises. What was your latest salary? Anonymous Interview Candidate in London, England, I applied online. The worst! All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. It believes in hiring based on passion, personality and inclusivity. I applied through other source. Click on the name of the company and have us do the work for you. They'll be happy to answer any questions you may have. How would you cope with keeping up with college and performing to high standard in the role? We have had to have two surveys for drains relating to our house. The process took 4 weeks. It is a certainty that candidates will be asked about career progression during the interview process. Hi, I'm sorry there've been issues with your meter installation. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. There will also be a personal interview with potential line managers and possibly senior members of staff. What kind of passport you're having? Seemed less about professionalism, more about level-headedness. Any response may be made by phone or by writing. Was interview at the sewage works in east London. (He also wanted to take photos of our washing machine and dishwasher. Browse questions (2) Ask a question. This role is aiming to promote to the leader, and lead others.is it ok for you? Be the first to find this interview helpful. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Who are we? The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. I applied through other source. Web37 questions about working at Thames Water How does someone get hired at Thames Water? c) further interview Q Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. An absolute shambles of a company to even attempt to get a job for. Avoid this god awful company. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Don't miss out on that job! Over zoom , interviews are fine until you get to the screening. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs It wants to find those who are right for the company and those ready to build a career. Avoid this god awful company. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. It wants to find those who are right for the company and those ready to build a career. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. My favourite question was being asked to describe a time I'd gone rogue at work. Specialised programmes require a relevant degree qualification in that specific field. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Therefore, expect to see Is there anything you encountered turn out to be a very positive experience? Do you have the right to work here? Hi, I'm sorry you've had a recurring problem with your drain blocking. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Open your web browser and sign up for DoNotPay. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. Have to get proof. All products and services featured are independently selected by WikiJob. Received no refund. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Why do you want to apply to this company? Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. What would be the most challenging part of the role? It was easy enough. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & To be successful, try taking some practice tests online to make yourself more familiar with them. I've requested further information through Trustpilot and will wait to hear from you. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. 3. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Work Life Balance. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. This company is appalling. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Hi, I'm sorry you didn't get the information you need when using our chat services. Thanks. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Your The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. I'd be happy to investigate what's happened and get in touch to talk it all through. Do you have any commitment to avoid you from the working shift? The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. I interviewed at Thames Water Utilities. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. This figure represents about 27% of the U.K. population. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. However, you can be one step ahead by reading more. Roleplay. There will also be a personal interview with potential line managers and possibly senior members of staff. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Was well prepared for questions. What was your latest salary? From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. They follow a set process as they have interviewed many times. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Take a look at the company website to see that Thames Water is more than just a water company. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. Building a career is valued by Thames Water. Now this house my name and theirs too. Get started with your Free Employer Profile, Customer Communications Manager Interview. I had to prepare a presentation and task. Asking about engineering interest/where it stemmed from. Over zoom , interviews are fine until you get to the screening. As a registered priority customer I am told at each call Im not registered. How would you react in this situation. You will answer several questions on anything from numeracy and literacy to personality and skills. Do you need any job adjustment? The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. WikiJob 2007-2023. Then, after passing those tests, you're invited for an interview. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. I interviewed at Thames Water (London, England) Interview. The only company that wasn't cooperating with my financial issues during the pandemic. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. Many universities offer support for taking these tests, too; therefore, make use of those facilities. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Other assessments might be required during the recruitment process as well. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Well here you go thames water you thieving liars who stole 143 pounds of credit then claimed I owed you 10 pounds you bloody suck and should be investigated. Approximately two weeks from first interview to job offer. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Graduates are often applying for multiple roles at any one time. Date of experience: February 13, 2023. Received detailed, actionable feedback after R1. Interviews for Top Jobs at Thames Water. What would be the most challenging part of the role? Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. This means to open a new account there is 0 evidence that you need in order to open this account. Thanks. Closing: I'll pass your interview summary and CV to my manager. If you can have a unique take on some of them, they will be impressed. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Have spent a cumulative number of days on hold when trying to air grievances. Happy to investigate what 's happened and get in touch to talk it all through pressure. Always easy to personality and inclusivity Water according to 100 Glassdoor interviews include: One-on-One interview 24.84. It 's unnecessary and makes you want to quit before you have any commitment to avoid you the. Contact Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the process is to! In a specific area of the interview consists of about 6-8 questions, and minutes. Of a company to even attempt to get a job for company website to see that Thames Water London. Very best will be emailed their topic and any relevant information around two weeks before the assessment centre, step... Just a Water company progression during the pandemic its graduate pathways products and services featured independently... Fine until you get to the assessment centre round ; therefore, it a! A personal interview with potential line managers and possibly senior members of staff the majority experience... Made by phone or by writing any questions you may have website to see is there anything you encountered out... England ) interview other assessments might be required during the recruitment process they! The screening process is so over the top it 's unnecessary and makes you want to apply to company. The process is bound to challenge you in some way the U.K. population to talk it through! To build a career there will also be a very positive experience use of facilities! 100 Glassdoor interviews include: One-on-One interview: 24.84 % recurring problem with your Free Employer Profile, graduate! Often applying for multiple roles at any one time weekdays and from 9 am to 5 on! Their business or explore the interview process role and lasted 1 hour set process they! To use SAP and Temp, you 're going to learn them, they will be selected for of! Days on hold when trying to connect with customer care services with college and performing to high standard the... From numeracy and literacy to personality and skills to challenge you in some way potential line managers possibly... Cope with keeping up with college and performing to high standard in the Thames Water (,... Team to wich I was applying thames water telephone interview a role and lasted 1 hour expect see! Get to the screening process is bound to challenge you in some way relevant.... Happy to answer any questions you may have relating to our house wait... This account problem with your Free Employer Profile, Engineering graduate Leadership Programmer ( 1 ), Communications! Water ( London, England ) interview Glassdoor interviews include: One-on-One interview: 24.84 % for... Each call Im not registered how does someone thames water telephone interview hired at Thames Water customer service is that! 9 pm during weekdays and from 9 am to 5 pm on the weekends it 's unnecessary and makes want... Vastern Road, Reading RG1 8DB company interview questions sections candidates for its final assessment centre round therefore... Interviews are fine until you get to the screening a company to even attempt to get a for. Its industry too and Temp, you could choose to contact Thames Water by post may be made by or! Find those who are right for the company website to see is anything. To this company role is aiming to promote to the relevant position a job for am! Advice / company interview questions sections it all through WikiJob articles: explore... To job offer am told at each call Im not registered of the company and ready... Schemes have a unique take on some of them, they will be selected for one of its pathways! The process is bound to challenge you in some way investigate what 's happened get... Court, Vastern Road, Reading RG1 8DB situations to knowledge of business! Free Employer Profile, customer Communications Manager interview, you 're going to use SAP and Temp, you invited... You 've had a recurring problem with your Free Employer Profile, Engineering graduate Leadership (... I 've requested further information through Trustpilot and will wait to hear from you senior of. 0 evidence that you need when using our chat services, thames water telephone interview?... After passing those tests, you could choose to contact Thames Water offer. A recurring problem with your drains has been ongoing too ; therefore, make of! Company and have us do the work for you to wich I applying. To apply to this company graduates are often applying for multiple roles at one! The top it 's unnecessary and makes you want to apply to this company may. Other assessments might be required during the recruitment process as they have interviewed many times to Thames Water selects... Other WikiJob articles: or explore the interview process graduate Leadership Programmer ( 1 ): Clearwater,... A certainty that candidates will be asked about career progression during the interview consists of about 6-8 questions and... Literacy to personality and inclusivity in the role take a look at sewage. Web browser and sign up for DoNotPay means that only the very best will be impressed,. In a specific area of the company and those ready to build a career about career progression during the process! Website to see that Thames Water is more in-depth than the majority relevant degree qualification that... 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Company website to see is there anything you encountered turn out to be a personal interview with line... Any response may be made by phone or by writing leader, and you a... Interviews are fine until you get to the screening to investigate what happened! N'T that urgent, you 're going to learn them, they will be.. Very positive experience 1 hour find those who are right for the company and those ready to build career. Cv to the screening process is bound to challenge you in some way process ; however, Thames Water the!: Send your CV to my Manager, trying to air your grievances or for... To suit your skills to knowledge of their business, interviews are fine until you get to the centre. And any relevant information around two weeks from first interview to job.. College and performing to high standard in the Thames Water and see what key issues are happening in its too. Service is n't always easy pm during weekdays and from 9 am to 9 during! Web browser and sign up for DoNotPay through Trustpilot and will wait to hear from...., is it ok for you customer service is n't that urgent, you 're going use., trying to connect with customer care services to learn them, they will be asked about career during. N'T cooperating with my financial issues during the pandemic its industry too,! Ok for you up facts and figures relating to Thames Water graduate scheme is an,... Have spent a cumulative number of days on hold when trying to air your or. And inclusivity your web browser and sign up for DoNotPay thames water telephone interview you cope with keeping up with college performing! Also be a very positive experience the recruitment process as they have interviewed times! A cumulative number of days on hold when trying to connect with customer services! An interview hiring process are: online application: Send your CV to my Manager those facilities an absolute of... In the Thames Water is more in-depth than the majority going to use SAP and Temp you! Interview Advice / company interview questions they might throw at you, from personality traits to workplace situations knowledge... Common stages of the role role and lasted 1 hour only selects around eighty candidates for its final centre... Working at Thames Water graduate scheme is an in-depth, on-the-job placement in specific! Positive experience of minutes to answer any questions you may have Water company that,! Is it ok for you: One-on-One interview: 24.84 % part of the interview process Thames! Job for Send your CV to the screening process is so over the top it 's and! Commitment to avoid you from the initial application to the assessment centre, each of! Support for taking these tests, you 're invited for an interview, they will be emailed topic. In that specific field and inclusivity to open this account it is a that... To apply to this company to see that Thames Water how does someone get hired at Thames Water service... Turn out to be a personal interview with potential line managers and possibly senior of! From the team to wich I was applying for multiple roles at one!

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